Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Boost your email marketing by connecting Chatway with Mailchimp to turn conversations into valuable customer insights!
No Credit Card Required
Keep your customer data consistent across Chatway and Mailchimp. Once connected, contacts are automatically synced, reducing data gaps and ensuring that your marketing and support teams work from the same data source.
Leverage real conversation insights to fuel smarter campaigns. Use Chatway data to send follow-ups, onboarding emails, or promotional messages that reflect what customers actually asked about.
New contacts and updates sync instantly to Mailchimp, so you can trigger automated campaigns without delay. From welcome emails to nurture sequences, your workflows stay timely and responsive.
Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.
Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.
Create a dedicated @chatwaymail.com address linked to your account and forward emails from your existing inbox. Chatway also integrates with Facebook Messenger & Instagram, so all your customer conversations appear in one centralized dashboard - keeping your team connected and organized.
Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.
Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.
Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Smooth and easy. Simple interface and a good way to engage with potential customers.
Founder, Coach Social
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway bridges live chat and email marketing, ensuring contacts are captured with consent and synced accurately to Mailchimp.
The Mailchimp integration allows you to turn live chat interactions into compliant email subscriptions. When visitors submit their details through Chatway's contact form and explicitly give consent, their information is automatically sent to your selected Mailchimp audience. This removes the friction of manual exports while ensuring every contact added to your list has opted in properly - helping you grow your email audience responsibly and sustainably.
With Chatway connected to Mailchimp, new contacts are added automatically, and existing contacts can be updated when their details change. This reduces duplicate records, outdated information, and list decay over time. Instead of managing separate databases for chat and email, you maintain a single, reliable audience in Mailchimp that reflects real interactions happening on your website.
The integration supports mapping Chatway form fields to Mailchimp fields and applying tags as contacts are added. This makes it easier to organize subscribers based on how they engaged with your site - whether they reached out through support, asked pre-sales questions, or submitted a general inquiry. As a result, your Mailchimp audience becomes more structured and easier to segment for targeted campaigns later on.
The Mailchimp integration lets you control how contacts are added to your audience by selecting the target list, enabling double opt-in, and choosing whether to sync previously collected contacts. This ensures that subscribers from Chatway are properly confirmed and ready to use in Mailchimp campaigns, helping you maintain list quality and compliance while preparing your audience for future email outreach.
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox
