Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all customer conversations in one unified inbox. Integrate with WhatsApp, Messenger, Instagram, and Email.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Integrate Chatway live chat & helpdesk for Big Cartel to respond to queries in real-time, boost conversions, and enhance customer service.
Big Cartel is an easy-to-use eCommerce platform tailored for artists and small businesses to sell online. It offers customizable storefronts, SEO-optimized templates, and mobile apps for managing sales. With no listing fees and support for PayPal and Stripe, it's a cost-effective solution for independent sellers. Big Cartel has a free plan and two paid tiers that offer more product listings and advanced features like shipping tools and custom domains. Ideal for creators, it simplifies the process of running an online store.
Chatway is an ideal helpdesk and live chat app designed to enhance customer service and engagement for Big Cartel users. As a live chat app for Big Cartel, Chatway enables real-time customer interactions, ensuring you provide timely support during crucial moments like product inquiries or checkout. Features like canned responses, multilingual support, and team collaboration ensure that customer inquiries are handled efficiently and professionally.
Chatway’s integration with Big Cartel, which offers a free forever plan for independent creators, along with a cost-effective paid plan that fits perfectly for small businesses. Available on mobile apps for iOS and Android, Chatway allows you to manage customer conversations on the go, helping to reduce abandoned carts and boost conversions, all while maintaining excellent customer support.
Integrating this helpdesk and live chat app for Big Cartel provides numerous benefits:
The Chatway live chat app for Big Cartel enables you to engage in unlimited customer conversations across multiple websites, ensuring your store remains accessible and responsive. This feature boosts customer satisfaction, retention, and engagement across all platforms by maintaining consistent communication.
With Chatway live chat, you can enhance team collaboration by assigning roles like admin or member to support agents. Internal notes and follow-up reminders streamline workflows, allowing faster response times and improving overall team efficiency and customer support.
Chatway’s mobile apps let you manage customer interactions on the go, ensuring you're always connected. This leads to faster, more effective support, enhancing customer satisfaction and loyalty.
Real-time email and push notifications ensure you provide consistent customer support. This minimizes wait times, enhancing the customer experience and reducing the risk of lost sales due to delayed responses.
Save time and maintain consistent communication by using pre-written responses for common queries. This ensures quick, professional replies and upholds your brand’s reliability.
The Chatway live chat app for Big Cartel offers multilingual support and live translation, allowing you to connect with a global audience. This enhances the customer experience by offering personalized service in multiple languages, helping your business expand internationally.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are.
Resolve queries and manage conversations even on the go.
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations.
Add a live chat widget to your website in just a few minutes. No technical experience required.
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions.
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox.
