Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Chatway’s AI Support Agent is trained on your website and knowledge base to handle repetitive questions automatically. It delivers instant, accurate answers, responds in multiple languages, and seamlessly hands off conversations when human support is needed.
No Credit Card Required
No generic internet answers. Your AI learns only from the data you provide - your website, FAQs, help docs, and policies. This keeps responses accurate, consistent, and aligned with your business.
Support customers everywhere. The AI automatically understands and replies in multiple languages, helping you assist global visitors without hiring multilingual agents. Expand your reach without expanding your team.
AI when it can. Humans when it should. When a conversation needs a personal touch, your team can instantly step in and take over. No awkward transitions. No lost context. Smooth handoffs. Better experiences. Complete control.
Let AI handle the repetitive. The AI automatically resolves common questions, pricing, policies, product details before they ever reach your team. Fewer tickets. Faster responses. More time for high-impact conversations.
Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.
Create responses for frequently asked questions and set up shortcuts for quick access. Organize them into folders for easy reference, helping you respond faster and keep your customer service efficient and organized.
Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.
Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.
Set your live chat widget to display based on triggers like time spent on a page or scroll percentage. This ensures timely engagement without interrupting the visitors browsing experience.
Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.
Access key metrics like resolved and unresolved chats, and see how many chats each agent handled. Monitor performance and identify areas for improvement.
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Smooth and easy. Simple interface and a good way to engage with potential customers.
Founder, Coach Social
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Support shouldn’t slow your growth. It should enable it. Chatway’s AI Support Agent helps you respond faster, reduce workload, and scale without adding more agents.
Your AI is trained only on your website and help documentation. No generic internet responses.No off-topic answers. Just consistent, business-aligned replies that reflect your brand and policies.
Most support questions are repetitive. Pricing. Policies. Basic product details. Your AI resolves these automatically before they ever reach your team. That means: fewer tickets, shorter queues, less burnout and more time for complex conversations.
Customers don’t wait for business hours. Your AI responds instantly - nights, weekends, holidays, ensuring visitors always get help when they need it. Faster responses lead to higher customer satisfaction, fewer drop-offs and more conversions.
Your AI is trained only on your website and help documentation. No generic internet responses.No off-topic answers. Just consistent, business-aligned replies that reflect your brand and policies.
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox
Your AI is trained on the data sources you provide, such as website links and help documentation. It uses this content to generate accurate and relevant responses based on your business information.
The AI does not pull random information from the internet. It only relies on the content you connect.
Yes. Most support teams spend a large amount of time answering repetitive questions like pricing, policies, product details, or order updates.
The AI Support Agent handles these common queries automatically, around the clock. This reduces incoming ticket volume and frees your team to focus on conversations that require human judgment and personal attention.
It helps you respond faster, reduce pressure on your team, and maintain a better customer experience as you grow.
If the AI cannot provide a helpful response, the conversation can be handled by your team. This ensures customers are never left without support.
You are only charged when the AI provides a useful answer. If it cannot respond properly, no credit is consumed.
Yes. The AI can understand and reply in multiple languages automatically, helping you support customers from different regions without needing multilingual agents.
Yes. You can define the AI’s operating hours and choose when it should be active. This allows you to decide exactly how and when AI participates in conversations.
Yes, you can create multiple AI agents for different use cases.
If you are using a single widget, only one AI agent can be active at a time.
No. The AI only uses the data sources you connect, such as your website links or uploaded documents. It does not fetch information from the web.
Yes. You can disable the AI at any time or switch to fully manual support whenever you prefer.
Chatway is built with privacy in mind. You control which data sources are used for training and how conversations are handled, helping you meet GDPR requirements.
Setup time depends on how many help documents or website links you provide.
Most teams can connect their data sources and activate the AI in just a few minutes.
