We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can request a refund.
We issue refunds for our modules within 30 days of the original purchase. To be eligible for a full refund, you must not have completed the module.
Ensuring our customers' security during checkout is our top priority. We partner with Stripe, a leading online payment gateway, to handle credit card transactions. Your credit card details are processed over a secure SSL connection and protected with AES 256-bit encryption.
Your sensitive credit card data never touches or is stored on our servers. Stripe manages the complex routing of sensitive customer information through the credit card processing networks and has a strong commitment to security. We also offer secure payment options via Apple Pay, Google Pay, and PayPal.
We currently offer our self-paced, on-demand CEU modules in three different formats:
Multimedia Tutorials
These are self-paced tutorials that consist of multimedia content (including audio narration, text, graphics, and sometimes video or animations). They are mastery-based, requiring correct responding to advance, and developed using principles from behavioral approaches to education, such as programmed instruction, the personalized system of instruction, and behavior skills training.
Interactive Videos
Interactive videos feature leading experts in the field and have questions and other interactive content embedded directly within the video. As you watch the video, questions will automatically pop up. They are also mastery-based and require correct responding to advance through the video.
Article Quizzes
Article quizzes allow you to earn CEUs by keeping up with the behavioral science literature. These modules consist of a research article and a quiz to test comprehension. A passing score on the quiz is required to earn a certificate of completion.
We offer country-based pricing to make our products more affordable for individuals around the world. Income levels, cost of living, and currency strength vary significantly by country. Instead of charging everyone the same U.S. price, we apply tiered international discounts so customers can access our content at a price that better reflects local purchasing power. If you are outside the U.S. and want to see any applicable discounts while you shop, you must log in and add your billing address via the myAccount dashboard.
Your access to a module does not expire or have a time limit. Generally, modules will remain available for as long as you keep your CEUniverse account. For example, you could purchase a CEU module today, but not complete it until 5 years later. The completion date on your certificate of completion will be based on when you actually complete the module (and not your purchase date).
On rare occasions we may need to remove or "retire" a module if it becomes outdated or for other reasons. In such cases, we will notify you of the change in advance. If you are not able to complete the module before it is retired, we will provide you with a replacement module of equivalent CEUs at no charge.
Star Points
Star Points is (are?) our loyalty/rewards program! Some might even call it a super stellar token economy. The way it works is pretty simple:
Earn 1 Star Point for every $1 spent on CEU modules, bundles, or gift cards
Earn 20 Star Points for leaving a product review
Earn 150 Star Points by referring a friend who makes a purchase from us
Redeem Star Points toward future purchases on our site (10 pts = $1)
