Billing & Account
Account management, payment methods, and more
FAQs
Frequently Asked Questions (and their answers!)
- Articles FAQ
- Bundles FAQ
- Can I pause a module and return to it later or do I need to complete it in one sitting?
- CEUniverse Glossary
- FoxyLearning & CEUniverse
- Frequently Asked Questions
- Getting Started Guide
- Gift Cards FAQ
- Group License FAQ
- Module Formats
- Star Points FAQ
- Tutorials FAQ
- Videos FAQ
- What time zone does CEUniverse use?
- What web browsers and devices do you support?
- When does my access to a CEU module expire?
- Why are there so many "star" ratings but so few reviews?
Troubleshooting
Troubleshooting commons issues and problems
- A video is not loading
- How to disable audio narration or autoplay of audio on tutorials
- I did not receive a verification email for my account
- I have not received a response to my email
- My BACB Certification Number does not appear on my certificate of completion
- My credit card was declined, but I'm still showing a pending charge
- My credit card was declined. What should I do?
- Problem with Mark Complete Button
- The CEUniverse website is down
- The name on my certificate of completion is not correct
