HCL Technologies (A)

When Vineet Nayar president of HCL Technologies, a global IT services business in April 2005, he knew the company needed drastic change. Since its inception as a hardware company in the 1970s, HCL had grown into a company with a turnover of 3.7 billion and a market capitalization of $ 5100000000th The company had 41,000 employees in 11 countries, but it was ill-prepared for the increasingly competitive market. With the shift from hardware to software and services, HCL had slipped behind … Read more »

When Vineet Nayar president of HCL Technologies, a global IT services business in April 2005, he knew the company needed drastic change. Since its inception as a hardware company in the 1970s, HCL had grown into a company with a turnover of 3.7 billion and a market capitalization of $ 5100000000th The company had 41,000 employees in 11 countries, but it was ill-prepared for the increasingly competitive market. With the shift from hardware to software and services, HCL had slipped behind its Indian competitors and multinational companies. Details of the first phase of the transformation Nayar led in the hope of rejuvenating the industry pioneer. The slogan for this phase was “Employee First, Customer Second.”
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from
Linda A. Hill,
Tarun Khanna,
Emily A. Plug
Source: Harvard Business School
19 pages.
Release Date: 03 August 2007. Prod #: 408004-PDF-ENG
HCL Technologies (A) HBR case solution