All support you need for your ovens

The steam function no longer works

For the steam function to work properly, it is important that the cover cap at the top is properly plugged in. This is normally where the core temperature gauge is connected.

The controls of my steamoven do not work

Taking the electricity off the steam oven for 1 minute will restart it. In many cases, the controls of the steam oven will function again. If the complaint is not resolved, please contact our customer service team.

How do I open the water tank of my oven with steam?

1. Open the oven door of your oven;
2. Press and hold the start button for a few seconds until the oven display opens;
3. You will find the water tank on the left behind the display. You can now take it out.

How does the steam function of my steam oven work?

The Boretti steam oven has a water tank behind the display and uses an external boiler with direct injection of steam. By mixing steam and hot air, dishes are prepared better.

What are the rates for a service visit?

When there is no warranty applicable to a repair, the Boretti technician charges the following fees. Our technician carries a portable payment device for payment of the repair costs.

Starting rate € 138.95 (no labor included)

Labor costs per 10 minutes € 28.50

No home charge after appointment € 65.00

Own contribution Hi-Five Boretti € 138.95

Shipping costs parts € 14,95 (Free shipping for orders over € 100,-)

The amounts above include VAT, but do not include the replacement parts.

How will Boretti repair my product?

Is your Boretti product experiencing a malfunction? Report it to us! Boretti strives to provide its clients with high-quality kitchen and outdoor equipment. That is why we offer high-quality repair service by qualified engineers who will try to fix the malfunction as quickly as possible. Verify whether the repair service falls within your warranty term and check which rates apply to the repair.

Fill out the service request form and we will contact you as soon as possible.

How do I return a product?

Register your return via the model revocation form . Our service team will help process your request and contact you.

Do you offer extended warranty?

Boretti offers an extended warranty If you purchase 4 or more kitchen appliances from Boretti, you may extend the warranty from 2 to 5 years to all products, in accordance with the extended warranty conditions. For requesting an extended warranty, simply contact our support team.

Are there exceptions to the guarantee obligation?

The guarantee obligation of Boretti shall lapse if one or more of the following circumstances arise. Your warranty is not valid, if the malfunction, defect or damage:

– has been caused by repairs performed by an unauthorised repairer;

– is caused by unforeseen weather, such as lightning damage, fire damage and natural disasters;

– is a consequence of improper maintenance;

has been inflicted intentionally (abuse, neglect);

– is the result of user errors, by not using the appliance according to the directions in the manual;

– is the direct consequence of changes/modifications to products by a third party;

– is caused by failure to follow the installation instructions;

– has been caused by insufficient protection of outdoor products from the effects of weather.

How long does the warranty last?

Boretti B.V. guarantees the quality of the items it delivers for a warranty period of 2 years after the purchase. The warranty period applies to outdoor products and kitchen appliances of Boretti supplied by Boretti B.V.

With the purchase of a Boretti cooker as of 1 March 2018, a standard warranty period of 5 years applies, whereby from the 3rd year the call-out charges only will be charged.

How to register my product?

To be able to serve you even better in the future, we would like to know which Boretti appliance you are using. To register an appliance, you will need the serial and type number. These can be found on the stickers on the appliance. If you have purchased multiple appliances at the same time, you can register them all at once. Should one of your appliances malfunction, we will know exactly which appliances you have, and be able to help you faster. Product registration