BoldDesk1.0.39
Publisher Description
An intuitive ticketing system for providing seamless customer service.
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.
The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.
Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.
Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.
This intuitive ticketing system features an improved user experience to provide seamless customer service.
We are constantly striving to enhance your experience with the BoldDesk mobile app.
About BoldDesk
The company that develops BoldDesk is Syncfusion. The latest version released by its developer is 1.0.39.
To install BoldDesk on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-03-08 and was downloaded 2 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the BoldDesk as malware as malware if the download link to com.syncfusion.bolddesk is broken.
How to install BoldDesk on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the BoldDesk is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by BoldDesk will be shown. Click on Accept to continue the process.
- BoldDesk will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version 1.0.39
posted on 2026-03-08
Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.
WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.
Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable
version 1.0.37
posted on 2025-12-21
Dark Theme Support
Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience.
Knowledge Base in Tickets
Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation.
Shopify marketplace app integration is now available in the mobile app, it's allowing agents to view customer and order information directly within tickets
version 1.0.35
posted on 2025-11-26
Link Chat Conversation in Activity
You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module.
Twilio MMS support
Chats now supports MMS, you can be established through the SMS (Twilio) channel.
By enabling the MMS toggle in the SMS channel configuration, agents can send and receive multimedia messages.
version 1.0.33
posted on 2025-10-13
AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.
Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.
Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable
version 1.0.30
posted on 2025-06-26
Next/Previous ticket navigation
Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets.
Support for add participants in chat conversations
Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration.
Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere!
version 1.0.28
posted on 2025-05-07
Boost Productivity with Macro Triggers
Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click
Portrait Mode for Tablets!
Enjoy a better viewing experience with full portrait mode support
Check out the latest updates and new features!: [https://www.bolddesk.com/product-updates/february-2025]
version 1.0.24
posted on 2025-01-22
Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.
Quick Ticket Creation!
Ticket Templates now available—create tickets faster with prefilled templates
Intuitive Gesture Navigation!
Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app.
@Mention Now Available on Mobile
You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop!
version 1.0.21
posted on 2024-12-09
Quick Ticket Creation!
Ticket Templates now available—create tickets faster with prefilled templates
Intuitive Gesture Navigation!
Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app.
@Mention Now Available on Mobile
You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop!
Fewer Clicks, Faster Replies!
Reply and Notes pages revamped for a cleaner, more intuitive experience
version 1.0.19
posted on 2024-09-20
A New Look and Improved Features!
We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience.
Move tickets from one brand to another
You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips.
Agent Signatures Support
The Agent Signature feature is now integrated into the mobile app.
version 1.0.16
posted on 2024-08-20
Boosted Performance for a Smoother Experience!
We've significantly enhanced the performance of our ticket module to provide a smoother and faster user experience.
A New Look and Improved Features!
We have completely redesigned the Ticket and Activity modules to offer a sleek, user-friendly interface with enhanced functionality.
Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.