Your Trusted Partner in Debt Recovery and Business Solution
About Us
Established in 2000, BERNALES & ASSOCIATES has been a trusted provider of domestic and international debt recovery solutions for nearly 25 years. We serve a wide range of industries with a strong focus on results, compliance, and client satisfaction.
Our Mission
To deliver a modern, end-to-end suite of collection services that supports our clients’ financial goals. Backed by experienced personnel, advanced technology, and data-driven systems, we ensure responsive management and high-performance outcomes—while upholding the highest standards of integrity, ethics, and professionalism.
Why Choose Us
We go beyond conventional debt recovery. We continue to thrive, grow, and evolve in response to the challenges of the industry and the ever-changing business landscape.
At the core of our values is unwavering integrity. We believe in doing the right thing, every time. With Bernales, you can trust that your business is in the hands of professionals dedicated to maintaining the highest ethical standards.
OUR MISSION
To deliver exceptional Business Process Outsourcing (BPO) services with the highest standards of integrity, professionalism, and performance. We are committed to achieving superior results through cutting-edge technology, data-driven performance systems, skilled and well-trained personnel, and a highly responsive management and supervision team. Our mission is to be a trusted partner in driving operational excellence and client success.
OUR VISION
To continuously grow, expand, and elevate the company as an empowered organization of well-trained, productive, and secure individuals—capable of delivering the most efficient and effective outsourcing solutions. We envision a future where our people thrive, our clients succeed, and our services set the standard for excellence in the BPO industry.
Trusted partnerships with Leading COMPANIES
Your trusted partner for almost 25 years of expert collections across diverse industries like banking, telecom, utilities, government, and leading private institutions. We provide tailored sales and collections solutions for each sector, ensuring efficient recoveries and client satisfaction.
Awards and Recognitions
CREDIT CARD ASSOCIATION OF THE PHILIPPINES
CCAP Platinum Top Awardee and Finalist for the past 4 years 2020 to 2024
A prestigious award given by banking institutions for outstanding performance while supporting the regulations set by the Bangko Sentral ng Pilipinas and aligning with individual bank policies.
2021 Agency Recognition Awardee
2021 Winner Platinum Top
2022 Certificate of Achievement Finalist
2024 Certificate of Achievement Finalist
Transform Your Debt Recovery Strategy with Confidence.
Partner with us for a Future of Unparalleled Financial Success.