24/7 Managed IT Support in UK
At Astec IT, we provide 24/7 IT support in the UK, delivering real-time monitoring, rapid issue resolution, and secure, uninterrupted business operations. Our proactive IT support and IT helpdesk services for SMEs ensure your technology runs smoothly so you can focus on growth.
Our 24/7 managed IT services are designed for businesses of all sizes, providing reliable IT support services for SMEs. As a trusted 24×7 IT support provider, we offer comprehensive 24/7 managed IT support, giving you the confidence that your IT infrastructure is always in safe hands.
Empower Your Business with Tailored IT Support
At Astec IT, we know technology is the backbone of your business. That’s why we provide comprehensive IT support services for SMEs to keep your systems running smoothly and your teams working efficiently. Our goal is to remove the stress of technology by taking full accountability for IT issues, allowing you to focus on strategic outcomes.
Following ISO-aligned processes and industry best practices, we use leading-edge tools to deliver world-class 24/7 IT support for SMEs and in-house IT teams. Through our White Glove Service model, you benefit from a high-quality, rapid-response experience, with our experts ready to assist instantly.
Astec IT is your expert team and strategic proactive IT support partner.
We also offer robust disaster recovery solutions to protect your critical data.
IT Support Services
Onsite IT Support
Astec IT provides reliable onsite IT support in London, ensuring fast response and expert troubleshooting directly at your workplace.
Our certified engineers resolve hardware failures, network disruptions, and software issues with minimal downtime. Whether you run a small business or a large enterprise, we deliver hands-on assistance that keeps your business operations running smoothly.
Remote IT Support
Our remote IT support services empower London and worldwide businesses with instant technical assistance.
From troubleshooting software issues to resolving connectivity problems, our helpdesk experts are available 24/7. With secure remote access, we solve issues quickly without disrupting your operations.
Strategic IT Consulting
Astec IT offers strategic consulting to help London businesses align technology with business objectives.
Our consultants assess your IT landscape, identify gaps, and design roadmaps that enhance efficiency, security, and scalability.
Outsourced IT Support
Outsource your IT operations to Astec IT and free your team to focus on business growth.
We deliver comprehensive support – covering infrastructure, software, and security – without the overhead of maintaining an in-house IT team.
Enhance business performance with our premium IT Support solutions…
Rapid Response Assistance PositionExperience minimal downtime with our fast and effective IT solutions. Our engineers are ready to resolve issues immediately — no more waiting in call queues. Facing unexpected server outages? With our emergency IT call-out service in London, you’ll get quick on-site support when it matters most.
Expert Troubleshooting PositionOur team of seasoned professionals is equipped to tackle a range of issues, from the simplest glitches to the most complex system errors. We bring expertise right to your doorstep.
Cost-Effective IT Management: PositionSay goodbye to excessive IT costs. We provide smart, budget-friendly solutions that align with your business goals, ensuring you pay only for what you truly need.
Seamless Infrastructure Management: PositionFrom slow systems to network bottlenecks, we optimise your IT infrastructure for peak performance, ensuring a smooth and productive work environment.
Proactive Monitoring and Alerts: PositionStay ahead of potential issues with our proactive approach. We monitor your systems round-the-clock, preventing problems before they impact your business.
Strategic IT Planning: PositionAlign your technology with your business strategy. Our regular IT audits and consultations ensure your tech grows with your business, supporting your long-term objectives.
Comprehensive Access Control: PositionSecure your sensitive data with robust access management. We ensure the right people have the right access, safeguarding your business from internal and external threats.
Efficient Onboarding and Offboarding: PositionStreamline the technical aspects of employee transitions. Our processes are designed to be quick and thorough, ensuring seamless changes in your team.
License and Hardware Management: PositionForget the hassle of managing software licenses and hardware renewals. We handle it all, ensuring you're always up-to-date and compliant.
Onsite Support: PositionWhen remote support isn't enough, our skilled engineers are ready to assist you at your location. We provide hands-on, personalised assistance to resolve complex issues and ensure your systems are functioning optimally.
Rapid Response Assistance PositionExperience minimal downtime with our swift and effective solutions to your IT challenges. We’re here to ensure your technology works for you, not against you. Speak to engineers who are ready to problem solve straight away – no more waiting in a call queue!
Expert Troubleshooting PositionOur team of seasoned professionals is equipped to tackle a range of issues, from the simplest glitches to the most complex system errors. We bring expertise right to your doorstep.
Cost-Effective IT Management: PositionSay goodbye to excessive IT costs. We provide smart, budget-friendly solutions that align with your business goals, ensuring you pay only for what you truly need.
Seamless Infrastructure Management: PositionFrom slow systems to network bottlenecks, we optimise your IT infrastructure for peak performance, ensuring a smooth and productive work environment.
Proactive Monitoring and Alerts: PositionStay ahead of potential issues with our proactive approach. We monitor your systems round-the-clock, preventing problems before they impact your business.
Strategic IT Planning: PositionAlign your technology with your business strategy. Our regular IT audits and consultations ensure your tech grows with your business, supporting your long-term objectives.
Comprehensive Access Control: PositionSecure your sensitive data with robust access management. We ensure the right people have the right access, safeguarding your business from internal and external threats.
Efficient Onboarding and Offboarding: PositionStreamline the technical aspects of employee transitions. Our processes are designed to be quick and thorough, ensuring seamless changes in your team.
License and Hardware Management: PositionForget the hassle of managing software licenses and hardware renewals. We handle it all, ensuring you're always up-to-date and compliant.
Onsite Support: PositionWhen remote support isn't enough, our skilled engineers are ready to assist you at your location. We provide hands-on, personalised assistance to resolve complex issues and ensure your systems are functioning optimally.
Why Choose Astec for IT Support?
See how our 24/7 IT support for businesses and Managed IT Services for SMEs UK helped a London-based company cut downtime by 90% — ensuring business continuity and seamless operations.
Personalised Support
Get to know your dedicated primary and secondary engineers. No call centre’s, just tailored IT support services for SMEs from experts who understand your business inside out.
White Glove Service Model
We’re committed to going above and beyond. Expect exceptional service every step of the way, backed by our 24/7 managed IT support approach.
Flexibility and Expertise
Our solutions are as dynamic as your business. Benefit from our extensive expertise, tailored to meet your unique needs, including proactive IT support.
Leadership Involvement
With direct oversight from our business owner, every client receives the attention and care they deserve, supported by our IT helpdesk services for SMEs.
Always Available
Your peace of mind is our priority. We’re here for you whenever you need us with IT support, to protect your critical data.
Experience Our Service with No Obligation
Discover how our team can seamlessly integrate with yours.
Managed IT Support Features – Complimentary Services to Get You Started
FREE 14-Day Trial
Tackle that lingering IT issue with our expert engineers. It’s a great opportunity to experience how we work and communicate, solving your problems effectively.
FREE IT Audit
Receive a comprehensive review of your IT architecture, identifying areas for improvement and optimisation. Our team will provide further support if needed.
FREE IT Security Audit
We’ll conduct an in-depth analysis of your security model, pinpointing vulnerabilities and recommending measures to fortify your defences.
Who We Serve
At Astec, we specialise in empowering specific sectors with our top-notch IT Support services. Our expertise is finely tuned to meet the unique needs of businesses within these industries:
Finance Sector
We understand the critical importance of reliable and secure IT infrastructure in the finance world. From real-time transaction processing to compliance with financial regulations, our IT support ensures your systems are compliant, robust and efficient.
Real Estate Industry
In the fast-paced real estate sector, having a dependable IT system is key. Whether it’s managing property listings, client communications, or virtual tours, our IT support keeps your operations smooth and uninterrupted.
Insurance Companies
The insurance industry demands meticulous data management and security. Our IT support services ensure your sensitive data is protected while maintaining seamless access for your team.
Our Ideal Clients
IT Decision Makers
Businesses with Up to 100 Employees
Why We Excel for These Clients
Tailored Solutions
Expertise in Your Field
Proactive and Strategic Approach
Pick Your Ideal Plan – Or Let Us Craft a Custom Solution for You!
Pro
Premium
Ultimate
Pro
Premium
Ultimate
Contact us today to get your personalised quote
Frequently Ask Questions
1. Can you provide remote IT support across the UK?
Yes, we offer fast and secure remote IT support services UK-wide. Our experienced engineers use secure remote access tools to resolve most issues without the need for an on-site visit. For critical problems, we also dispatch local IT engineers for on-site IT support.
2. What out of office hours support can you provide?
We provide 24/7 IT support. Standard office hours are 8.30am to 5.30pm, Monday to Friday. We have out-of-office maintenance support and remote support, provided by dedicated IT support staff. Our proactive monitoring and IT helpdesk UK ensure your systems stay up and running even outside regular business hours.
3. How do you ensure quick resolution of IT issues?
We operate a UK-based IT helpdesk staffed by certified engineers who monitor, diagnose, and resolve issues in real time. Our dedicated engineers are assigned to understand your business, ensuring rapid and effective issue resolution with minimal downtime.
4. What makes your IT Support services unique?
Unlike many providers, we offer a bespoke IT support experience tailored to your business needs. Highlights include:
- Dedicated account engineers
- White-glove onboarding and proactive support
- Scalable outsourced IT support for growing businesses
- Fully GDPR compliant practices
5. Can I try your services before signing a contract?
Yes, we offer a 14-day no-obligation free trial of our IT support services for businesses in the UK. This includes live issue resolution, system audits, and IT health checks. so you can evaluate our expertise before committing.
6. How do you align IT support with our business goals?
We don’t just fix problems, we provide strategic IT support. With quarterly IT reviews, infrastructure planning, and compliance roadmaps, we ensure your technology supports long-term business growth, scalability, and resilience.
7. What kind of response can I expect in case of an IT issue?
You can expect a swift and effective response from our team. We prioritise minimising downtime and resolving issues promptly, ensuring our UK based IT helpdesk keeps your business running smoothly.
8. How do you handle data security and privacy?
We conduct comprehensive IT and security audits to identify and address vulnerabilities. Our access control measures ensure that sensitive data is protected and only accessible to authorized personnel. We ensure full GDPR compliance, helping you meet UK data security regulations.
9. How can I get started with your IT Support services?
Getting started is simple. Contact us to schedule a free consultation or claim your 14-day trial of our managed IT support services. We’ll conduct an initial audit, provide recommendations, and deliver an onboarding plan aligned to your goals.
Other Services
CYBER SECURITY
CLOUD TECHNOLOGY
BUSINESS CONTINUITY
Technologies we work with...
Get a Free Consultation
Every business is different, which is why our first step is always to understand your goals and challenges.
Book a free consultation with our expert team and discover how Astec IT can create a tailored support package that keeps your business secure, efficient, and ready for the future.
Pro
All services below are included in the Pro Tier
HelpDesk Support:
This is your go-to resource to log, track or report any IT-related inquiries or issues. It functions as a central point for reporting problems and seeking technical assistance, ensuring a streamlined approach to IT support and resolution for your users.
User Support:
This service focuses on assisting individual users with their specific IT needs and challenges. It’s about providing tailored support to ensure each team member can effectively utilise their technology tools.
Device Support:
Dedicated to addressing issues related to hardware devices like computers, tablets, and smartphones. This service ensures that all your hardware is functioning optimally and issues are resolved promptly.
Device Setup:
Involves the initial configuration and setup of new hardware devices for users. This service ensures that new equipment is properly installed, configured, and ready for use in the company.
Device Updates and Patches:
Monthly updating and applying patches to your devices to ensure they have the latest software improvements and security updates. This is crucial for maintaining the security and efficiency of your IT infrastructure.
User Onboarding and Offboarding:
Manages the IT aspects of bringing new employees onboard and efficiently offboarding departing staff. This includes setting up necessary accounts, access privileges, and ensuring that company data is secured when employees leave.
Remote Desktop Assistance:
Allows IT support to remotely access and troubleshoot issues on a user’s computer. This is useful for quick resolutions remotely from anywhere in the world as long as you have an internet connection.
Network Connectivity Support:
Ensures that your business’s network connections are consistently reliable and fast. This service includes troubleshooting network issues, optimising performance, and maintaining connectivity.
Printer and Peripherals Support:
Addresses issues related to printers and other external devices, ensuring they are properly connected, configured, and functioning smoothly within your IT environment.
Hardware and Software Troubleshooting:
A critical service for diagnosing and resolving issues with both the physical components of your devices and the applications they run.
Company Email Support:
This service manages and troubleshoots your business’s email system, addressing issues related to email setup, delivery, and management.
Software License Troubleshooting:
Manages and resolves any issues related to the software licenses your business utilises, ensuring compliance and uninterrupted access to necessary applications for your users
Mobile Device Support:
Covers support for smartphones and tablets, integrating these devices into your business operations and ensuring they function effectively.
Data and File Management:
Helps in organising, storing, and securing your business data. This service is vital for data accessibility and protection against loss or breaches.
Software Installation and Configuration:
Ensuring they are correctly installed, and configured for the users needs.
Premium
All services below are included in the Pro Tier + the below
Priority Response and Escalations:
This service ensures that critical IT issues are prioritised and escalated to the appropriate level of expertise for rapid resolution, minimising downtime and impact on your business.
Dedicated Primary and Secondary Engineers:
You’ll have assigned engineers who are familiar with your IT environment, providing consistent, personalised, and efficient service. This approach ensures continuity and a deeper understanding of your specific IT needs.
IT Process Management and Optimisations:
Involves the ongoing evaluation and improvement of IT processes to enhance efficiency, reduce costs, and improve service quality. It’s about making your IT operations as smooth and effective as possible.
License and Subscription Management:
Manages all your software licenses and subscriptions, ensuring compliance, avoiding unnecessary expenses, and handling renewals. This service keeps your software legally compliant and up-to-date.
Advanced Threat Protection (Devices and Data):
Provides robust security measures to protect your devices and data from sophisticated cyber threats. This includes implementing cutting-edge security technologies and strategies.
Advanced Troubleshooting:
Deals with complex IT issues that require a higher level of technical expertise. This service is designed to solve intricate problems that go beyond basic troubleshooting.
Hardware and Software Procurement:
Assists in the selection and acquisition of hardware and software, ensuring you get the best products that fit your business needs and budget.
Proactive Monitoring of Devices:
Involves continuously monitoring your IT infrastructure to identify and address potential issues before they become problems, ensuring reliability and performance.
Asset Inventory Management:
Keeps track of all your IT assets (like computers, software, and peripherals), ensuring they are efficiently utilised, maintained, and accounted for.
Mobile Device Management:
Manages and secures your company’s smartphones and tablets, ensuring they are compliant with your business policies and safeguarded against threats.
VoIP Communication Support:
Provides support for your Voice over Internet Protocol (VoIP) communication systems, ensuring reliable and clear digital communication, essential for modern businesses.
3rd Party Application Support:
Offers assistance with software applications developed by third-party vendors, ensuring they are integrated and functioning well within your IT environment.
IT Documentation:
Involves creating and maintaining detailed documentation of your IT infrastructure, settings, and procedures. This is crucial for consistency, training, and in case of future troubleshooting needs.
IT Training and Knowledge Transfer:
Provides training to your staff on IT systems and processes, ensuring they are proficient in using technology tools effectively, which enhances productivity and reduces dependency on IT support.
Ultimate
All services are included in the Pro and Premium Tier +
the below
Subject Matter Expert as a Resource:
Access to specialists in specific IT areas (like cybersecurity, cloud services, etc.) ensures you have deep expertise available when needed. This is like having a team of experts on call for specialised guidance.
Advanced Data Analytics and Reporting:
This involves using sophisticated tools to analyse your business data, providing insights that can drive decision-making and improve performance. It’s like having a magnifying glass that reveals hidden patterns and opportunities in your data.
Customized Service Level Agreements (SLAs):
Tailoring the SLAs to meet your specific needs ensures that the IT services you receive are precisely aligned with your business requirements, offering clarity and guaranteed service standards.
Asset Management and Lifecycle Planning:
This service involves managing all your IT assets (hardware, software) throughout their lifecycle, from acquisition to disposal. It ensures that your IT assets are always up-to-date, secure, and functioning optimally.
24/7 Alerts and Monitoring:
Continuous monitoring of your IT systems to detect and alert on issues around the clock. This ensures that potential problems are identified and addressed immediately, often before they impact your business operations.
Advanced Troubleshooting and Debugging:
Dealing with complex IT problems using advanced techniques. This service is designed to resolve high- level technical issues efficiently, minimising disruption to your business.
IT Budget and Cost Optimization:
This involves strategic planning and management of your IT budget, ensuring cost-effectiveness and maximizing the return on your IT investments. It’s about getting the best value and performance from your IT spend.
Vendor Selection and Contract Negotiation:
Assistance in choosing the right technology vendors and negotiating contracts to ensure favourable terms. This service helps you secure the best deals and partnerships for your IT needs.
Projects / Consultancy and Technical implementation:
Projects and consultancy involve planning and advising on IT strategies, such as cloud technologies and cybersecurity. Technical implementation focuses on practically executing these strategies, ensuring they align with your business goals and enhance performance.