Starting with DEI 2.2.0, performing a live scan of a Windows 32-bit computer is no longer supported. These computers are rare and do not justify the extensive development effort that ADF can use elsewhere.

If you need to scan a computer running Windows 32-bit you have a few options:

1. Often times, these computers have a 64-bit CPU with Windows 32-bit installed on them. In this case, you can perform a boot scan with a Collection Key.
2. Create an image of their hard drive and scan it with the ADF desktop application.
3. Utilize the ADF Remote Agent

If none of these methods have worked, please contact our support so we can help!