Installation 3 How do I update my product to the latest version? Can I run multiple ADF tools on one computer? What is the “ADK” and why do I need it?
License 11 I renewed my license and it still shows the old expiration date How to retrieve the serial number of a removable drive (PowerShell) Where to Save my ADF License File? How to find your ADF license file and Support Code Error: The license file does not allow to scan Android/iOS Devices How to obtain multiple license files at once How to obtain a Universally Unique Identifier (UUID) How to obtain the computer identifier needed for a license file Why am I seeing “waiting for valid license file”? Where to Save my ADF License File?
Analysis 3 What is $Orphan in my Scan Results? Video will not play in the Details Pane. USB First Inserted Time (1 sec difference)
USB Collection Key 3 Error: “Cannot create boot image” Collection Key Preparation Error-Try again with USB in different Port Error: Failed to generate boot image
Technical Support 6 Does a livescan see all user accounts data? How to show hidden folders in Windows 10 What OS and Phones are Supported by MDI and PRO Versions? CopyFile Failed error message How do I share log files and crash dump files with ADF support team? Where can I find Version History and System Requirements?
Boot Scan 6 How to scan a 32-bit computer? My Collection Key (CKY) is not recognized as a boot device. Why is my boot scan freezing? How to create a bootable CD for older BIOS not supporting USB booting? How do I Boot Scan a Mac with APFS and FileVault2? Booting a Lenovo Yoga 720 with a NOVO Button.
Reports 3 How do I sanitize a report? My Standalone Viewer will not open. What is the VICS format in Create Report
RAM Capture 3 RAM capture driver cannot be started. I am having an issue with RAM capture How do I collect RAM
Imaging 2 Why does imaging the same SSD/eMMC drives yield diverse hash values? If I image a drive will it save to my Collection Key (CKY)?
iOS Scan 2 Unable to Detect Apple Mobile Device Service Screenshots are not working for my iOS device
