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Technical Service Department

Illustration of a person wearing glasses and a vest, using a soldering iron on a circuit board at a workbench with electronic equipment.

Technical Service Department

Technical Service Department

Our service department is certified to repair products from our exclusive manufacturers and are trained to troubleshoot and give technical support to all our product lines.

Need help with your next event? Contact our technical support team.

We want to give your next event the experience it deserves.

Technical support is available during office hours, Monday through Friday, 8:00 am to 4:30 pm EST. Call our Service department at 416-255-9494 or email techsupport@acamericas.com.

After-Hours Support

We offer after-hours support Monday through Friday, 4:30 pm to 12:00 am EST (1:30 pm to 9:00 pm PST).

Weekend Support Saturday & Sunday 8:00 am to 12:00 am EST (5:00 am to 9:00 pm PST).

Call: 416-255-9494 – Prompt 5

The contact information is listed below.

Your support team

A.C. Americas service technician

All Lighting Brands

Jeff Purdy
Senior Electronic Technician
8:00 am to 4:30 pm EST

Paul Johnson

After Hours Support All Lighting Brands

Paul Johnson
AVL Equipment Technical Specialist

AFTER-HOURS SUPPORT
Mon. - Fri. from 1:30 pm to 9:00 pm PST

Vista EX Lighting Console

Vista by Chroma Q

Visit Vista by Chroma-Q to submit a support ticket.

For immediate assistance, contact our office, as above.

Weekend After-Hours Support

Saturday and Sunday from 8:00 am to 12:00 am EST (5:00 am to 9:00 pm PST) (prompt #5)

Providing support for:

  • APEX
  • Avenger & Manfrotto
  • Chroma-Q
  • Follow-Me
  • Innosonix
  • LumenRadio
  • Luminex
  • PROLIGHTS
  • Vista by Chroma-Q
  • Wireless Solutions