Zone24x7 is a global company with a large number of employees and stakeholders. We understand the critical nature of privacy, particularly on our website and other connected platforms. This privacy statement is part of a website and describes how a website or organization collects, stores, protects, and uses personal information provided by its users.

The protection of privacy and the safeguarding of your personal information including Personal Data is our highest priority. We respect your privacy rights and are strongly committed to protecting your privacy. In this Policy “we”, “us”, “our”, “Zone24x7”, and “company” means Zone24x7 Inc., and “you”, “your”, and “the user” means the individual or an authorized representative of a legal entity who accesses or uses this Site from anywhere in the world.

We ensure that any Personal Data obtained from you is not used or disclosed unless we have obtained your consent for such disclosure. By submitting your information by using our Site, you give your consent to the collection, use, and disclosure of Personal Data by us in accordance with this Policy and other agreements (if any) you have entered with Zone24x7.

Definitions

Affiliate

means a legal entity that controls, is controlled by, or is under common control with another legal entity, but only while that control relationship exists. Zone24x7 is affiliated with legal entities to ensure providing services to its clients.

Controller

means any person who alone or jointly with others determines the purposes and means of the Processing of Personal Data.

Data Subject

mean the services made available to you through our Site.

Personal Data

means any information referring to an identified or identifiable natural person.

What Information Do We Collect?

Websites collect a wealth of data for a variety of purposes. This includes information you provide via forms, such as your name, contact number, and email address as well as a variety of other types of information gathered through tracking technology.

We understand that providing personal data can be a sensitive matter. While it is your decision to share your information with Zone24x7, please keep in mind that it may impact our ability to provide you with our products or services, or respond to your queries in a timely manner. We value your privacy and strive to offer the best quality of service possible.

We will ask you to share personal information if you:

• Initiate a “Contact Us” Request
• Download a resource
• Submit an application to our career page

Among the data points that websites collect are the following:

• IP addresses are used to determine the location of a user.
• The manner in which a user interacts with a website. For instance, which links they click and how long they stay on a page.
• Information about the browsers and devices used to access the site by the user.
• Cross-site browsing activity. This provides those with access to the data with insight into the individual user’s interests and preferences among other things.

Information that we ask from a visitor:

• Your Name
• Email Address
• Phone Number
• Job Title
• Company/ University
• Country

We do not collect the following information:

• Racial or ethnic origin
• Political opinions
• Religious beliefs
• Bank and financial account information
• Genetic data
• Biometric data
• Sexual orientation
• Health-related data

We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. (These will be collected automatically).

Why Do We Collect Your Information?

We use the information that we collect for a variety of reasons:

• To enhance our website’s functionality. We analyze data such as browsing duration and bounce rate in order to improve your experience on our website.
• To enhance the effectiveness of our marketing campaigns.
• We may use your contact information to send you marketing materials on occasion. The email address you provide may be used to send you important updates and newsletters.
• We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
• Through our website, we keep track of your journey and actions and analyze them for the betterment of our website and related services. We monitor your navigation, the number of visits, the bounce rate, and the items you download. This is accomplished via the use of cookies. (Please refer to our cookie policy for more info).

If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may reach out to us using the email address in the “Contact Us” section below.

Cookie Policy for Zone24x7

Introduction

This Cookie Policy explains how Zone24x7 Inc. (“we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://zone24x7.com/. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why We Use Cookies

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate. Others enable us to track and target the interests of our users to enhance the experience on our online properties. Third parties serve cookies through our website for analytics, behavioral tracking, and business intelligence.

Detailed Breakdown of Technologies Used

Based on our current website configuration, the following providers process data on our behalf:

• Google & Google Analytics: Used to monitor website traffic and user behavior patterns to improve site performance and content relevance.
• WordPress: Essential for the core technical functionality of our site and blog management, ensuring stability and security.
• ZoomInfo: A B2B intelligence tool used to identify business visitors and provide tailored professional services and outreach.
• Hotjar: A behavior analytics service that uses heatmaps and session recordings to help us understand how users interact with our site (e.g., where they click and how they scroll). All data is pseudonymized to protect individual identity.

Technical Cookie Table

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager found on our website.

Additionally, most web browsers allow you to manage cookies through their settings. You can:

• View the “On-device site data” stored by your browser and delete it.
• Set your browser to block all cookies.
• Use the Hotjar Opt-out link or the Google Analytics Opt-out Add-on for specific tracking prevention.
  

Calls

We may record and monitor any telephone calls made to us or received by us to maintain our service standards, to check instructions, for compliance purposes and otherwise for your protection and ours.

Who Is Your Information Shared With?

Zone24x7 does not disclose your personal information to unaffiliated individuals or businesses. We may send your personal information to other entities across international boundaries. Your personal data is transferred under organizational, contractual, and legal controls with reasonably adequate levels of protection implemented, as well as any additional local legal requirements for the parties receiving this data, when it has been transferred to members of our subsidiaries, associates/affiliates, and/or third parties located outside of the United States. Our service providers, such as our Customer Relationship Management (CRM) software provider, email marketing platform, content management system (CMS), and marketing automation application, will have access to your information. All of our service providers have signed confidentiality agreements ensuring that they are only permitted to use your information for the tasks for which they have been hired. Zone24x7 will not ask for your credit card information. Your information is not shared with payment processors or financial institutions. Zone24x7 makes every effort to adhere to the law in all circumstances. By submitting your information to us, you agree that it may be shared to comply with the law, legal and regulatory requirements, and to protect our stakeholders and the general public’s rights, property, and safety.

Website Tracking and Global Privacy Regulations

Tracking the website is legal. However, the practice is becoming increasingly regulated, with newly enacted directives such as the GDPR in Europe and the CCPA in California establishing guidelines for website operators to follow when dealing with customer data. Throughout this process, we ensure compliance with the following acts:

• General Data Protection Regulation (GDPR) for EU and UK
• California Consumer Privacy Act (CCPA)
• California Online Privacy Protection Act (CalOPPA)

How Do We Process Your Data?

We collect and use your information solely for internal purposes such as marketing, website development, headhunting, and partnership development. We reserve the right to share your personal information with the government and other appropriate authorities in the event of a security threat to you, others, or Zone24x7.

Security of Your Data

We employ stringent security measures to safeguard your data. Zone24x7 periodically conducts security assessments to bolster our defenses and assist us in monitoring our systems for potential threats.

To minimize the risk, we have limited the number of people who have physical or network access to our database servers.

We assume no responsibility for loss of whatever nature, howsoever arising and/or resulting from computer viruses, trojans, worms, or equivalent or similar items that are beyond our control.

We do not provide you with any data security services in the event that our systems are attacked and your personal information is compromised.

A secure HTTPS/ communication channel ensures the security of data communications made through our Site. Your Personal Data is protected during transmission by using Secure Sockets Layer (SSL) software, which encrypts Personal Data transmitted to us. Furthermore, a SHA-256 With RSA Encryption, the most secure form of commercially available encryption, is used to ensure the security of your transactions.

Transmission of information via the internet is not completely secure. Although we have implemented systems and processes to protect your Personal Information, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, transmission of data should be done at your own risk.

Your Rights to Your Data

You, as the data owner, have the right to access your data at any time. You have the right to access, correct, and edit any information you provide. We may retain your data for a longer period of time if we have legitimate business reasons to do so. You have the right to access your personal information. You have the right to make changes to the information you provide. You have the option of unsubscribing from our mailing list at any time. You have the right to request that Zone24x7 delete your personal data.

How Long Do We Store Your Data

We keep your Personal Data only so long as we need it to provide services to you and fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who carries out services on our behalf.

We may also retain your Personal Data after the information request is fulfilled, declined, or abandoned for as long as we require in order to comply with legal and regulatory requirements and for our legitimate business purposes.

You have the right to request that Zone24x7 cease using your data or permanently delete it. If we do not have the legal authority to use your information, we will delete all of your information from our systems with data destruction methods.

Links To Third-Party Websites and Services

The Zone24x7 website might include links to third-party products or external websites. These platforms, websites, or social media profiles, have independent privacy policies. We urge you to read these policies and familiarize yourself with the necessary information. Zone24x7 is not responsible for any of the information that you willingly or unknowingly submit to these sources. If you come across a security concern on any of these websites, please get in touch with us and let us know. We will take immediate action to ensure that these websites are complying with our privacy policy.

Changes To Our Privacy Policy

Zone24x7 retains the right to make changes to this privacy statement at any time. By using our website, you agree to our privacy statement and any future amendments. If you disagree with any of the amendments, you may request that we delete your information.

If we want to make use of your PII in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

Contact Point for data protection inquiries or exercising Data Subject Rights

Zone24x7 is an ISO 27001 (Information Security Management System) – compliant company, especially when it comes to the privacy and security of data. If you have any queries about this Privacy policy or Data Protection provisions or need to change and modify any information previously provided to us, please contact the DPO via email at: isofficer@zone24x7.com.

Notification of Personal Data Breaches

We will notify you as soon as practicable in the circumstances when a Personal Data Breach is likely to result in a high risk to the security of your rights. We shall promptly communicate with you if there is an immediate risk of damage to you.