Àpèjúwe

Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress

Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.

Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.

🔗 Official Website Link: Official Website
🔗 Join Our FB Community: FluentSupport Facebook Group
🔗 Official 5 Minutes Guide: Getting started in 5 minutes

Your Self-hosted Customer Support Desk in WordPress

Fluent Support is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.

Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.

Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.

From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.

Support FEATURES Every Business Needs

All-in-One Customer Support Solution
With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.

Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.
Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.
Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.
Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. We donÌtumọ̀ Yorùbá: ’t believe in Add-ons.

Customer Support Portal
Your customers can open a support ticket from your website or use your websiteÌtumọ̀ Yorùbá: ’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

WeÌtumọ̀ Yorùbá: ’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.

Ticket Segmentation and Reporting

Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.
Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.
Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.
Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.
Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.
Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.

AI-Powered Customer Support (PRO)

Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your teamÌtumọ̀ Yorùbá: ’s performance.

Generate AI-crafted responses for efficiency.
Choose Responses from suggested drafts.
Customize prompts and fine-tune replies to match your brand’s voice.
Quickly summarize messages to understand queries faster.
Analyze the message tone to respond appropriately.

🎉 Out-of-the-box Productivity Tools

Custom Automated and Manual workflows
Send a response to multiple support tickets at once. Very useful for similar queries.
Close support tickets by filtering tickets that are older than 20 days (as an example).
Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.
Quickly edit a customerÌtumọ̀ Yorùbá: ’s info from the ticket page or add a note for later usage.
Get notified when multiple agents are engaging the same ticket.
Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
Mention agents to specific tickets to get the right people involved.
GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.
Manual Time Tracking for tracking time spent on tickets and premium support.

Built for Speed & Productivity
Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.

For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. ItÌtumọ̀ Yorùbá: ’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.

Fully Self-hosted and Open Source
With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including

Custom dashboards
Fully customizable ticket forms
Host support portal on headless subdomain
Setup custom self-managed email parser

Fully GDPR Ready
Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.

Modern. Powerful. Super Fast

Built with VueJS and REST API as a Single-page Application.
Fast-loading, lean interface so anyone can use it without any learning curve.
Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.
Separate DB Tables, and it doesn’t affect your WordPress page speed.

Seamless Integrations & Features (Pro)

Fluent Support features and integrations that will help your business –

Seamless e-commerce support with WooCommerce & EDD:

Let your customers open a support ticket against an order so you know exactly what they are talking about.
Let your customers select a store product for the query.
View your customerÌtumọ̀ Yorùbá: ’s orders and purchase history from a ticket view.

Membership Support with WordPress Membership Plugins

If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your memberÌtumọ̀ Yorùbá: ’s ticket you can see all the details of membership information so itÌtumọ̀ Yorùbá: ’s super easy for you to give support to your customer.

Let your members open a support ticket so you know exactly what they are talking about.
Let your members select a specific plan for the support ticket.
View your customerÌtumọ̀ Yorùbá: ’s membership history from the ticket view.

Make your Learning Management System more interactive

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

Let your learners open a support ticket so you know exactly what they want to know.
Let your members select a specific plan for the support ticket.
View learning history from the ticket view.

Core BuddyPress/BuddyBoss Support

With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.

So you can ALWAYS respond with the right message!

Automate Smartly and Do More in Less Time

With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with
* Add internal notes
* Set ticket priority
* Assign appropriate support agents automatically

With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.

Migrate From Other Support Plugins

If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.

Migrate From Awesome Support Ìtumọ̀ Yorùbá: – WordPress HelpDesk & Support Plugin

For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

Go to Fluent Support -> Settings
You can see the Awesome Support migration details
Click on the migrate now button
It will take few minutes depends on your support tickets size
Once completed it will ask if you want to delete Awesome Support Tickets from your database.
Confirm Delete or leave it as is.
Now you have all the data right inside your Fluent Support Dashboard.
Resolve away!

Migrate From SupportCandy – Helpdesk & Support Ticket System

For Support Candy plugin users itÌtumọ̀ Yorùbá: ’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,

Go to Fluent Support -> Settings
You can see the SupportCandy migration details
Click on the migrate now button
It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.
Once completed it will ask if you want to delete SupportCandy Tickets from your database.
Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
Now you have all the data right inside your Fluent Support plugin.
Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!

Reviews by WordPress Experts

Other Plugins By The Same Team

Contribute

Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent-support

External Services

This plugin connects to several external services for various functionalities.

Spam Protection Services

Google reCAPTCHA
This plugin connects to GoogleÌtumọ̀ Yorùbá: ’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.
It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.
This service is provided by Google: Terms of Service, Privacy Policy

Migration Services

Zendesk API (Migration Feature)
This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.
Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments.
This service is provided by Zendesk: Terms of Service, Privacy Policy

Help Scout API
This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.
Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments.
This service is provided by Help Scout: Terms of Service, Privacy Policy

Freshdesk API
This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.
Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.
This service is provided by Freshdesk: Terms of Service, Privacy Policy

JSHelpdesk Integration (Migration Feature)
This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.
Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment.
No external service connection is made for this integration.

Local Migration Tools

Awesome Support and SupportCandy
This plugin includes migration tools for Awesome Support and SupportCandy plugins.
These tools access ticket and customer data directly from your WordPress database and perform all operations locally.
No external connections are established, and all processing occurs within your own server.

Àwọn àwòrán ìbòjú

FluentSupport Dashboard
FluentSupport Tickets
Single Ticket Overview
Business Inboxes
Activity Reports (Pro)
Agents Reports (Pro)
Workflow Automation (Pro)
Settings
All Customers

Àwọn ìdí

Plugin yìí pèsè 1 ìdí.

Customer Portal

Ìgbéwọlẹ̀

This section describes how to install the plugin and get it working.

Just search for Fluent Support in WordPress Plugins and click install and activate.

Upload the plugin files to the /wp-content/plugins/fluent-support directory, or install the plugin through the WordPress plugins screen directly.
Activate the plugin through the \Ìtumọ̀ Yorùbá: ’Plugins\’ screen in WordPress
Use the Fluent Support -> Settings screen to configure the plugin
(Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)

FAQ

Are there any limitations about how many support tickets I can manage?: No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.
Is it 100% self-hosted?: Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server.
Is it GDPR compliant?: Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.
Will it cause performance issues for WordPress?: Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.
Can I customize the appearance of the helpdesk to match my WordPress theme?: Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.
Where can I find the Full Vue Source Code?: The full Vue source code is available on our GitHub repository: https://github.com/WPManageNinja/fluent-support

Àwọn àgbéyẹ̀wò

gfa7 Ẹrẹ́nà 11, 2026

The team behind FluentSupport is excellent, works of course using their own system and provides help in no time. Had some complex customizations which they provided asking the right questions. Way to go!

servitweb Ọ̀pẹ 15, 2025

I have having an issue and the support responded in a correct timeframe and provide multiple steps to check to solve my issue. One of the steps indeed solved my issue so my support website would work again.

adamcze1 Bélú 24, 2025 1 ìdáhùn

I had a tricky issue with 404 errors when opening tickets in the backend. The Fluent Support team – special thanks to Ahsan – patiently debugged the problem on my staging site and found the cause (Business Inbox Access Restriction). Everything works perfectly now. Very helpful support and a solid plugin.

flobollc Bélú 19, 2025

I recently encountered a critical issue with ticket email notification links showing “Security check failed” errors after updating to version 1.10.1/1.10.2. This was affecting both of my WordPress sites and preventing our members from accessing support tickets via email. What impressed me most was the Fluent Support teamÌtumọ̀ Yorùbá: ’s response to my detailed bug report. Within hours Ìtumọ̀ Yorùbá: – not days Ìtumọ̀ Yorùbá: – they provided a patched version that completely resolved the issue. Their quick turnaround time was exceptional, especially for a critical bug affecting our customer support operations. The plugin itself is robust and feature-rich, offering enterprise-level support desk functionality at a fraction of the cost of SaaS alternatives like Zendesk or Help Scout. Running two art coaching websites with members over 60 years old, I needed a reliable, self-hosted solution that integrates seamlessly with WordPress, and Fluent Support delivers. Key highlights: Rapid response time (hours, not days) Professional, courteous support team Powerful ticketing system with great features Excellent value compared to monthly SaaS pricing Self-hosted Ìtumọ̀ Yorùbá: – we own our data If youÌtumọ̀ Yorùbá: ’re looking for a WordPress support desk solution with a team that truly cares about their customers, I highly recommend Fluent Support Pro. Date of experience: November 2025

ahcrem Ọ̀wàrà 28, 2025

We use more than one Plugin from the WPManageNinja Suite. Also Fluent Support is very useful for us and the Support from them is always fast and helpful. This is not a given for plugin authors. Good Job! Thanks.

a,stanley Ọ̀wàrà 27, 2025

Great plugin. WPManageNinja support is fantastic, reliable and helpful. IÌtumọ̀ Yorùbá: ’m a very happy paying customer. But be aware… as of October 2025, if you have an established branding design, you have to do custom CSS and HTML (and possibly PHP) stuff to make the customer support ticket portal and emails match your vibe. Other than that, IÌtumọ̀ Yorùbá: ’m so glad this plugin exists

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Àkọsílẹ̀ àwọn àyípadà

2.0.6 (Date: March 05, 2026)

Updated: Core PHP framework
Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
Fixed: Onboarding dark mode design issue
Fixed: Bulk option checkbox now visible by default
Fixed: Ticket list not updating after bulk actions
Fixed: File upload limit validation issue after deleting previously uploaded files
Fixed: WordPress admin bar overlapping Fluent Support menu
Fixed: Agent reply count in reports incorrectly including internal notes
Fixed: Error when navigating directly to a ticket URL due to window.history.state being null

2.0.5 (Date: March 02, 2026)

Added: Admin Dashboard Dark Mode
Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
Added: View Tickets (Read Only) permission
Improved: Faster ticket list loading
Improved: Optimized large-scale Zendesk migration
Fixed: Draft Reply permission issue
Fixed: Attachment links during ticket merge
Fixed: Ticket content unordered list formatting
Fixed: Integration settings save button visibility
Fixed: “Waiting Since” tooltip date display
Fixed: Saved Replies left menu link
Fixed: Login page styling issue
Fixed: Date range picker responsive layout

2.0.2 (Date: February 09, 2026)

Fixed an issue where current ticket watchers were not displaying in the ticket list.
Fixed an issue where ticket merging could fail from the ticket view page.
Fixed an issue where reCAPTCHA settings were not saving properly.
Fixed a responsiveness issue with the bulk actions bar in the ticket list.
Fixed issues related to ticket migration.
Fixed a customer profile update issue by treating customer IP fields as strings.
Fixed a styling issue with the Ticket Merge dialog buttons.

2.0.1 (Date: February 06, 2026)

Improved onboarding completion UI and post-onboarding navigation
Improved sanitization and validation handling
Fixed Saved Replies modal showing stale content when editing

2.0.0 (Date: February 05, 2026)

Complete admin interface redesign with a modern layout.
Full RTL (Right-to-Left) language support across the interface.
Fully mobile-responsive experience across all modules.
Revamped menu structure with dropdowns for better organization.
Responsive hamburger menus for Main Menu, Settings, and Reports.
Drag & Drop Image Upload for tickets.
Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
Compact Ticket List Layout for faster scanning and higher information density.
Keyboard Shortcuts: Enable via Plugin Settings Global Settings Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
Improved Frontend Support Portal responsiveness and theme compatibility.
Refactored Customer Portal SCSS variables for easier dark mode implementation.
Updated core PHP framework; resolved PHP 8.4 compatibility issues.
Improved input sanitization and validation.
Migrated components to Options API and refactored Vue components for better performance.
Prevented unnecessary API calls in Reports module.
Separated personal reports from agent performance reports.
Added Reports Stats API for product/business-specific insights.
Selected date range persists when switching report tabs.
Resolved issue where pressing Enter caused page reload instead of submitting forms.
Fixed Block Editor styles not applying correctly on Customer Portal.
Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
Fixed database table error when Activity Log feature was disabled.
Fixed auto password generation issue for new users with empty password fields.

1.10.5 (Date: November 28, 2025)

Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter.
Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries.
Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided.

1.10.4 (Date: November 21, 2025)

Fixed: Issue with attachments not showing from third-party storage.

1.10.3 (Date: Nov 17, 2025)

Resolved issues affecting public ticket and attachment visibility.

1.10.2 (Date: Nov 6, 2025)

Fixed Guideline Issues

1.10.1 (Date: Oct 31, 2025)

Fixed Text Domain Issues
Updated Libraries
Prevent Direct Access to Plugin Files
Added GitHub Public repo link in the readme file

1.10.0 (Date: October 23, 2025)

Added: Fluent Cart product purchase widget in the ticket sidebar.
Added: Fluent Cart product and order options in custom fields.
Added: Workflow trigger based on Fluent Cart product and order from custom fields.
Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.
Added: Multi-select option for product filtering in tickets.
Improved: Refined plugin performance for increased speed and efficiency.

1.9.2 (Date: August 20, 2025)

Added: Product assignment to tickets in Workflow Actions.
Added: Support for custom field data in Outgoing Webhooks.
Improved: Click-to-copy shortcode functionality on the Global Settings page.
Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
Improved: Dash icon updated.
Fixed: CSRF issue fixed on Report Export – nonce verification.
Fixed: Error during AI activity log cleanup.

1.9.1 (Date: July 15, 2025)

Improved: After selecting the portal page, it now displays the page name along with the page ID.
Improved: Enhanced data validation when creating a customer through the “Create Ticket on Behalf of Customer” module.
Improved: Added a filter to control the display of bottom borders in email templates.
Fixed: Custom field “required” validation not working under certain conditions.
Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
Fixed: Design conflict with the Blocksy theme in the customer portal.
Fixed: Translation issues across various modules.
Fixed: Agents unable to edit additional data fields.
Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
Fixed: Selected product displayed as ID instead of name in view ticket module.
Fixed: Change customer option showed only the current customer ID instead of the full list.
Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
Fixed: Attachment access issue on symlinked servers using realpath.

1.9.0 (Date: May 28, 2025)

Added: Integration with Fluent Community. (Pro)
Added: Informational replies on admin ticket responses.
Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
Improved: Internal note functionality now works for closed tickets.
Improved: Responses in closed tickets can now be edited.
Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
Fixed: Fatal error triggered by the Share Essentials weekly cron job.
Fixed: Customer responses not displaying in agent response stats within agent reports.
Fixed: Incorrect ticket response count shown in todayÌtumọ̀ Yorùbá: ’s stats.
Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
Fixed: “Waiting For Reply” filter not working in advanced filtering.
Fixed: Responsive issues in the Agent Portal.

1.8.8 (Date: Apr 22, 2025)

Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
Fixed: Missing translations in the customer portal.
Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
Fixed: Removed unnecessary API call on the customer portal page.
Fixed: Custom field not updating correctly via REST API.
Fixed: Issue with Fluent Form and Fluent CRM integration.
Fixed: Issues with updating actions in the workflow.
Fixed: Issue with conflicting forms in the customer portalÌtumọ̀ Yorùbá: ’s registration and password reset process.

1.8.7 (Date: Mar 20, 2025)

Improvement: Enhanced and refined the Customer Portal UI/UX.
Improvement: New block editor for the updated Customer Portal layout.
Improvement: Resume options for incomplete Freshdesk ticket migrations.
Fixed: Images pasted directly are deleted after some time.
Fixed: Unable to edit customers with no name in the customer list.
Fixed: Attachment issue when creating a ticket from Fluent Forms.
Fixed: Issue with unchecking agent permissions.
Fixed: Missing option to delete custom fields during creation.
Fixed: Creating an action in a workflow also creates a duplicate action.
Fixed: Advanced filter does not work when a multi-select option is selected.
Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
Fixed: Product not displaying in WooCommerce widget.
Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
Fixed: Direct copy-paste of images was not functioning properly in multisite.

1.8.6 (Date: Feb 28, 2025)

Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.

1.8.5 (Date: Dec 26, 2024)

Added: Agent Time Tracking (Pro)
Added: Saved search (Pro)
Added: Keyboard Shortcuts
Fixed: Issue where the Customer PortalÌtumọ̀ Yorùbá: ’s rich text editor reverted to a basic editor upon reload.
Fixed: Recaptcha functionality issue in the Customer Portal.
Fixed: WorkFlow action sequence title issue.
Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
Fixed: Compatibility issue with the Sequential Order Plugin.
Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
Fixed: Error message displaying when the Customer Portal loads.
Fixed: Notes within a closed ticket becoming non-editable.
Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboardÌtumọ̀ Yorùbá: ’s bulk action feature.
Fixed: Email verification message translation and verification message hooks not functioning properly.

1.8.4 (Date: Sep 27, 2024)

Hot-fix: Fixed issue with Activity logs cleanup

1.8.3 (Date: Sep 25, 2024)

Added: Workflow action sequence (Pro)
Added: Direct paste image in WP Editor
Fixed: Required sign not visible for product options marked as required during ticket creation
Fixed: Reply button toggle option not working in the admin portal
Fixed: Issue with the route URL on the All Tickets page
Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
Fixed: OpenAI routing issue resolved
Fixed: CSS issue related to ticket filter theme in the Customer Portal
Fixed: Responsive issue on the view ticket page
Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system

1.8.1 (Date: Sep 10, 2024)

Fixed Ìtumọ̀ Yorùbá: – Email verification vulnerability issue in signup
Fixed Ìtumọ̀ Yorùbá: – Customer portal ticket fetching vulnerability issue

1.8.0 (Date: Aug 15, 2024)

Added Ìtumọ̀ Yorùbá: – Integration with OpenAI (Pro)
Added Ìtumọ̀ Yorùbá: – Product Filter and sorting option in customer portal
Added Ìtumọ̀ Yorùbá: – Email verification in sighup for customer
Added Ìtumọ̀ Yorùbá: – Two-FA in signing for customer
Fixed Ìtumọ̀ Yorùbá: – Freshdesk ticket migration issue
Fixed Ìtumọ̀ Yorùbá: – Response message not being saved correctly in the auto-close settings
Fixed Ìtumọ̀ Yorùbá: – Data remaining in the “Create Customer” form after creating a customer in the Customers module
Fixed Ìtumọ̀ Yorùbá: – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
Fixed Ìtumọ̀ Yorùbá: – Shortcode always being pasted below the content
Fixed Ìtumọ̀ Yorùbá: – Tickets still being deletable even when the “Delete Ticket” permission is unchecked
Fixed Ìtumọ̀ Yorùbá: – Workflow issue when the ticket-closing condition is triggered

1.7.90 (Date: May 28, 2024)

Added Ìtumọ̀ Yorùbá: – Activity Trends by Time of Day (Pro)
Added Ìtumọ̀ Yorùbá: – Integration with Fluent Boards (Pro)
Added Ìtumọ̀ Yorùbá: – Integrations Logs
Added Ìtumọ̀ Yorùbá: – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
Added Ìtumọ̀ Yorùbá: – Duplicate or clone workflows (Pro)
Added Ìtumọ̀ Yorùbá: – Required option in product field (Pro)
Fixed Ìtumọ̀ Yorùbá: – If the site language is not set to English, the workflow always defaults to manual mode
Fixed Ìtumọ̀ Yorùbá: – Inbox identifier css issue in all tickets table
Fixed Ìtumọ̀ Yorùbá: – If anyone choose View dashboard and draft_reply then it will not show any tickets
Fixed Ìtumọ̀ Yorùbá: – Freshdesk ticket migration issue
Fixed Ìtumọ̀ Yorùbá: – Zendesk ticket migration issue
Fixed Ìtumọ̀ Yorùbá: – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
Fixed Ìtumọ̀ Yorùbá: – Issue with Bookmark
Fixed Ìtumọ̀ Yorùbá: – When the file name is too long, the file will not upload during ticket creation or in responses
Fixed Ìtumọ̀ Yorùbá: – If a restriction is applied to a specific business box, it still appears on the dashboard
Fixed Ìtumọ̀ Yorùbá: – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
Fixed Ìtumọ̀ Yorùbá: – The WooCommerce widget is not shown on the ‘View Customer’ page

1.7.80 (Date: April 3, 2024)

Added Ìtumọ̀ Yorùbá: – Restrict business boxes for specific agents
Added Ìtumọ̀ Yorùbá: – Ticket search feature in customer portal
Added Ìtumọ̀ Yorùbá: – MemberPress Integration
Added Ìtumọ̀ Yorùbá: – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
Added Ìtumọ̀ Yorùbá: – Display the exact time of ticket or response creation upon hovering over it in the admin portal
Fixed Ìtumọ̀ Yorùbá: – Attachment download issue in email piping
Fixed Ìtumọ̀ Yorùbá: – BetterDocs integration issue
Fixed Ìtumọ̀ Yorùbá: – Agent Only field isnÌtumọ̀ Yorùbá: ’t displaying into the ticket
Fixed Ìtumọ̀ Yorùbá: – Draft Reply approve button issue with attachment
Fixed Ìtumọ̀ Yorùbá: – There is an issue with exporting the agent report time
Fixed Ìtumọ̀ Yorùbá: – The Gravatar image link is causing a PHP 8.2 deprecated issue
Fixed Ìtumọ̀ Yorùbá: – The issue with the “Enable Reply from Telegram” button in Telegram
Fixed Ìtumọ̀ Yorùbá: – The Auto Close Settings are not saving
Fixed Ìtumọ̀ Yorùbá: – Helpscout ticket migration issue
Fixed Ìtumọ̀ Yorùbá: – When responding to emails in German, create a new ticket instead of replying.

1.7.72 (Date: January 10, 2024)

Fixed Ìtumọ̀ Yorùbá: – Notification integration settings issue
Fixed Ìtumọ̀ Yorùbá: – Displaying an incorrect assigned agent name
Fixed Ìtumọ̀ Yorùbá: – Links open in same tab issue
Fixed Ìtumọ̀ Yorùbá: – Telegram reply issue
Fixed Ìtumọ̀ Yorùbá: – Required functionality is not working in the conditional field
Fixed Ìtumọ̀ Yorùbá: – Ticket status issue

1.7.7 (Date: December 13, 2023)

Added Ìtumọ̀ Yorùbá: – Trigger Fluent CRM automation within workflow (Pro)
Added Ìtumọ̀ Yorùbá: – Agent feedback in ticket response (Pro)
Added Ìtumọ̀ Yorùbá: – Agent permission for save response as draft
Added Ìtumọ̀ Yorùbá: – New shortcode for agent title signature in the inbox settings
Added Ìtumọ̀ Yorùbá: – Custom registration field using hooks
Fixed Ìtumọ̀ Yorùbá: – Agent can assign ticket without permission
Fixed Ìtumọ̀ Yorùbá: – The time duration displayed for ticket creation and response creation is inconsistent
Fixed Ìtumọ̀ Yorùbá: – Open a new thread in email for every response created
Fixed Ìtumọ̀ Yorùbá: – Translation issue
MySQL orderby security issue fixed

1.7.6 (Date: November 07, 2023)

Improved File Upload
Improved UI

1.7.5 (Date: November 01, 2023)

Fixed Ìtumọ̀ Yorùbá: – Update and delete customer profile issue
Fixed Ìtumọ̀ Yorùbá: – Reset avatar issue for customer and agent
Fixed Ìtumọ̀ Yorùbá: – Ticket id not included in outgoing webhook
Fixed Ìtumọ̀ Yorùbá: – Update and delete issue in saved reply

1.7.4 (Date: October 31, 2023)

Added Ìtumọ̀ Yorùbá: – Gutenberg block editor support for customer portal
Added Ìtumọ̀ Yorùbá: – Option to set additional fields in register form
Added Ìtumọ̀ Yorùbá: – Agent assigns permission for support staff
Fixed Ìtumọ̀ Yorùbá: – Added a few missing translations
Fixed Ìtumọ̀ Yorùbá: – “not contain” condition does not work in the workflow
Fixed Ìtumọ̀ Yorùbá: – Ticket delete button is only shown in the Pro version
Fixed Ìtumọ̀ Yorùbá: – Freshdesk migrator issue fixing
Fixed Ìtumọ̀ Yorùbá: – File upload and view issue for 3rd party
Improved Ìtumọ̀ Yorùbá: – Ticket ordering in the customer portal
Improved Ìtumọ̀ Yorùbá: – Implemented 404 page for invalid ticket id

1.7.3 (Date: August 23, 2023)

Added Ìtumọ̀ Yorùbá: – Option to delete ticket from inside view ticket
Added Ìtumọ̀ Yorùbá: – Re-design permission page
Added Ìtumọ̀ Yorùbá: – Report by Product(Pro)
Added Ìtumọ̀ Yorùbá: – Report by Business Inbox(Pro)
Added Ìtumọ̀ Yorùbá: – Support RTL email template
Fixed Ìtumọ̀ Yorùbá: – Hide agent performance report from dashboard if the user doesnÌtumọ̀ Yorùbá: ’t have permission
Fixed Ìtumọ̀ Yorùbá: – Tickets page Ìtumọ̀ Yorùbá: – search not working in some case
Fixed Ìtumọ̀ Yorùbá: – Issue in Customer Fields required with conditions(Pro)
Fixed Ìtumọ̀ Yorùbá: – Save as draft in reply ticket not working
Fixed Ìtumọ̀ Yorùbá: – Manage Customer Ìtumọ̀ Yorùbá: – upload avatar for customer not working
Fixed Ìtumọ̀ Yorùbá: – Add media button is not working for wp-editor
Fixed Ìtumọ̀ Yorùbá: – Attachment not working from email for 3rd party(Pro)
Fixed Ìtumọ̀ Yorùbá: – The issues in inner sidebar while route changing

1.7.2 (Date: July 17, 2023)

Fixed Ìtumọ̀ Yorùbá: – Create ticket issue for required fields
Fixed Ìtumọ̀ Yorùbá: – Edit button in draft mode
Fixed Ìtumọ̀ Yorùbá: – Add cc or Discard cc button not showing

1.7.1 (Date: July 15, 2023)

File Attachment view issue fixed
remove error_log for debugging

1.7.0 (Date: July 14, 2023)

Added Ìtumọ̀ Yorùbá: – Effortless draft mode and auto save functionality
Added Ìtumọ̀ Yorùbá: – Option to set maximum file upload limit
Added Ìtumọ̀ Yorùbá: – Option to set dedicated business box for webhook(Pro)
Added Ìtumọ̀ Yorùbá: – Option to set as default business box
Added Ìtumọ̀ Yorùbá: – Option to set business box in the customer portal shortcode
Added Ìtumọ̀ Yorùbá: – Option to upload file in the ticket create form
Added Ìtumọ̀ Yorùbá: – Business box added in the workflow action and condition list (Pro)
Added Ìtumọ̀ Yorùbá: – Option to merge multiple tickets at the same time
Added Ìtumọ̀ Yorùbá: – Summary by agent report on the dashboard
Added Ìtumọ̀ Yorùbá: – Email CC support(Pro)
Added Ìtumọ̀ Yorùbá: – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
Added Ìtumọ̀ Yorùbá: – Zendesk migrator(Pro)
Fixed Ìtumọ̀ Yorùbá: – Exception handled in route issue
Fixed Ìtumọ̀ Yorùbá: – Edit reply issue
Fixed Ìtumọ̀ Yorùbá: – Workflow action ordering issue (Pro)
Fixed Ìtumọ̀ Yorùbá: – Custom field required in conditional form (Pro)
Fixed Ìtumọ̀ Yorùbá: – Conditional form rendering issue (Pro)
Fixed Ìtumọ̀ Yorùbá: – Ticket create using API endpoint (Pro)
Fixed Ìtumọ̀ Yorùbá: – Freshdesk migrator issue (Pro)
More improvements

1.6.9 (Date: March 16, 2023)

Added Ìtumọ̀ Yorùbá: – Google reCAPTCHA support
Added Ìtumọ̀ Yorùbá: – Custom field required or optional (Pro)
Added Ìtumọ̀ Yorùbá: – Custom field in the workflow condition (Pro)
Added Ìtumọ̀ Yorùbá: – Saved replies templates in auto ticket close module (Pro)
Added Ìtumọ̀ Yorùbá: – Saved replies templates in the workflow (Pro)
Fixed Ìtumọ̀ Yorùbá: – Fluent CRM widget missing issue (Pro)
Fixed Ìtumọ̀ Yorùbá: – Ticket merge popup issue (Pro)
Fixed Ìtumọ̀ Yorùbá: – Delete action of manual workflow (Pro)
More improvements

1.6.8 (Date: February 14, 2023)

Added Ìtumọ̀ Yorùbá: – notify user when agent create a ticket on behalf of them
Fixed Ìtumọ̀ Yorùbá: – custom fields issues while creating ticket from Fluent Forms
Fixed Ìtumọ̀ Yorùbá: – issue with Shortcode
Fixed Ìtumọ̀ Yorùbá: – issue on ticket close
Fixed Ìtumọ̀ Yorùbá: – Issue with telegram reply (Pro)
Fixed Ìtumọ̀ Yorùbá: – Support staff not assigned to ticket via workflow (Pro)
Fixed Ìtumọ̀ Yorùbá: – Frontend agent portal issues (Pro)
Added Ìtumọ̀ Yorùbá: – Migrate Tickets from Freshdesk (Pro)
Added Ìtumọ̀ Yorùbá: – Toggle to stop auto close bookmarked tickets (Pro)
More Bug Fixes and Improvements

1.6.7 (Date: November 24, 2022)

Migrate Tickets from JS Help Desk
Agent Assignee Record on Activity
Dynamic Dashboard
Agent Summary Exporter (Pro)
Migrate Tickets from Help Scout (Pro)
WooCommerce Purchase History Widget Redesigned (Pro)
Bug Fixes and Improvements

1.6.6 (Date: October, 2022)

Activity Log Filters
Active Tickets for Products
Waiting Tickets stat on Dashboard
Hourly Reports for tickets activity
New Trigger – Ticket Closed on Automation (Pro)
Close Ticket Silently (without triggering emails)
Migrate Tickets from Awesome Support
Migrate Tickets from SupportCandy
Bug Fixes and Improvements

1.6.5 (Date: August 24, 2022)

Added Auto Close Ticket Module based on ticket inactivity days (Pro)
Improved Saved Replies. Now you can add more replies (Pro)
Styling Improvements
Fixed Few minor issues on integrations

1.6.2 (Date: August 22, 2022)

Fixed fiw minor bugs regarding data sanitizations
Saved Replies issues Fixed
All external links are will open in new tab
Auto Linking linkable contents
Create new ticket flow improved from agent side

1.6.1 (Date: August 19, 2022)

Added Ìtumọ̀ Yorùbá: – Ticket create action in FluentCRM
Added Ìtumọ̀ Yorùbá: – FluentCRM list on ticket sidebar
Added Ìtumọ̀ Yorùbá: – Fluent Support ticket summary in WP Dashboard toolbar
Added Ìtumọ̀ Yorùbá: – Fluent Support ticket summary in WP Dashboard toolbar
Added Ìtumọ̀ Yorùbá: – Fluent Support summary WP Dashboard Widget
Fixed Ìtumọ̀ Yorùbá: – Customer ticket creation page disappear on page reload
Improvement Ìtumọ̀ Yorùbá: – Security
Improvement Ìtumọ̀ Yorùbá: – Code Base

1.5.7 (Date: July 07, 2022)

Added Ìtumọ̀ Yorùbá: – Customer Logout Feature
Added Ìtumọ̀ Yorùbá: – Customer Password Reset Feature
Added Ìtumọ̀ Yorùbá: – Avatar Reset Feature
Improvement Ìtumọ̀ Yorùbá: – Code Base

1.5.6 (Date: May 26, 2022)

Improvement Ìtumọ̀ Yorùbá: – Code Base
Fixed Ìtumọ̀ Yorùbá: – Image alignment issue in email template
Fixed Ìtumọ̀ Yorùbá: – Editor issue inside modal popup
Fixed Ìtumọ̀ Yorùbá: – Customer avatar doesnÌtumọ̀ Yorùbá: ’t display in customer portal
Fixed Ìtumọ̀ Yorùbá: – Customer WP Profile Update doesnÌtumọ̀ Yorùbá: ’t Reflect in Fluent Support Customer Profile

1.5.5 (Date: March 02, 2022)

Added Ìtumọ̀ Yorùbá: – GDPR compliance and WordPress Data-Export API
Added Ìtumọ̀ Yorùbá: – TodayÌtumọ̀ Yorùbá: ’s stats of tickets
Added Ìtumọ̀ Yorùbá: – Attachment support in email notification
Added Ìtumọ̀ Yorùbá: – Ticket moving feature from one mailbox to another
Fixed Ìtumọ̀ Yorùbá: – Conflict while creating ticket from agent-end in some specific servers

1.5.4 (Date: January 19, 2022)

Added Ìtumọ̀ Yorùbá: – Email notification on ticket assign
Added Ìtumọ̀ Yorùbá: – Ticket priority selection in Fluent Forms integration
Added Ìtumọ̀ Yorùbá: – Customer profile picture changing option in agent area
Added Ìtumọ̀ Yorùbá: – Customer registration on ticket creation from agent area
Added Ìtumọ̀ Yorùbá: – WordPress user registration on ticket creation from agent area
Added Ìtumọ̀ Yorùbá: – Plugin PHP API
Added Ìtumọ̀ Yorùbá: – Ticket customer changing option from agent dashboard
Added Ìtumọ̀ Yorùbá: – Missing translations
Authentication Improvements
Fixed Ìtumọ̀ Yorùbá: – Attachment issue
Fixed Ìtumọ̀ Yorùbá: – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Date: November 22, 2021)

Preview text issue fixed
Support for Non-Latin chars
Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

File upload bug issue fixed
Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

Save notifications improvement
Enforcing hook names convention
The final release for public launch

1.4.6 (Date: November 15, 2021)

UI & UX Improvements
Added Signup and Login Form
Fully Translation Ready

1.4.2 (Date: November 14, 2021)

UI Improvements
Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

Remove Fluent Forms Dependencies
Deep integration with FluentCRM
UI Improvements

1.4.0 (Date: November 12, 2021)

Initial Release

Excellent support on support portal

5 stars – Great support!