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Visible Care
@visiblecare
Hey 👋! We’re the OFFICIAL care team for @Visible and are always here to help. Open 24 hours, 7 days a week.
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Visible.com
Joined October 2017
39
Following
20.4K
Followers
Posts
  • user avatar
    Visible Care
    @visiblecare
    May 2, 2019
    Today, we turn 1 :) Mostly happy, sometimes sad, times when you were mad and when we brought you joy. All we want to say is, thank you for being in this journey with us. We will always be here to take care of you -Team Visible Care #visiblemoble #visibleturns1
  • user avatar
    Visible Care
    @visiblecare
    Mar 1, 2023
    We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues.
    63K
  • user avatar
    Visible Care
    @visiblecare
    Feb 2, 2022
    We’re experiencing some technical difficulties, and you may not be able to make certain updates or changes to your account. Here for the $200 gift card promo? Don’t worry, we’ve got you. Keep an eye on this thread for additional updates.
  • user avatar
    Visible Care
    @visiblecare
    Sep 23, 2022
    We recently launched new price plans on an upgraded network, and although most customers have been able to activate quickly and easily, some of you are experiencing issues that do not meet your expectations - or ours. We’re sorry. We are working 24/7 to make it right. (1/3)
  • user avatar
    Visible Care
    @visiblecare
    Mar 2, 2023
    Hi there. Our service has been restored. If you’re still experiencing any issues, please try power cycling your device. Still not working? Reach out to us via chat at visible.com
    53K
  • user avatar
    Visible Care
    @visiblecare
    Jun 20, 2021
    Hi, us again. Our service has been restored. If you’re still experiencing any issues, simply toggle airplane mode and all should return to normal. Still not working? Let us know!
  • user avatar
    Visible Care
    @visiblecare
    Oct 4, 2019
    Meet (some of) our Care agents...This isn't everyone, just a few of the many talented and hardworking people taking care of you... Always <3 #Customerserviceweek
  • user avatar
    Visible Care
    @visiblecare
    Dec 5, 2021
    We’re upgrading our network from 9p Saturday-7a Sunday ET. If you experience any network issues during or after the update, please toggle airplane mode.
  • user avatar
    Visible Care
    @visiblecare
    Dec 4, 2021
    We will be upgrading our network tomorrow evening. Our team will make every effort to avoid service disruptions. If you experience any network issues during or after the update, please toggle airplane mode.
  • user avatar
    Visible Care
    @visiblecare
    Oct 14, 2021
    Visible has implemented several enhancements to our authentication and validation procedures, including additional security measures. We'll continually evaluate ways to protect our members and make changes to security controls, as appropriate.
  • user avatar
    Visible Care
    @visiblecare
    Feb 14, 2020
    Happy Valentine’s Day! This year, our team in Denver (and their families!) delivered roses to three different community living centers! How are you celebrating? 💕
  • user avatar
    Visible Care
    @visiblecare
    Dec 11, 2019
    Hey there 👋 As you’ve maybe noticed, there are issues with sending texts this morning. Our engineers are rushing to fix this soon as we can. (On an iPhone? Your blue-bubble iMessages should behave normally.) Stay tuned, with apologies for the hiccup.
  • user avatar
    Visible Care
    @visiblecare
    Sep 1, 2019
    We're always here to help and we mean it when we say it. Visible Care, now open 24/7.
    GIF
  • user avatar
    Visible Care
    @visiblecare
    Apr 23, 2020
    You may not know this, but we actually have a Care site in Costa Rica. We're continually bringing on new partners and opening new sites to help you (our members) out. Say hola to our Costa Rican friends! 😊 #throwback #AgentsWFH