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Santander UK Help
Santander
@santanderukhelp
We're here to help 8am - 8pm Mon-Fri, 8am - 6pm Saturday and 9am to 6pm Sunday. We'll never ask for account details or passwords. UK only.
UK
Joined November 2012
Posts
  • user avatar
    Replying to @wesgranger
    Hey Wes, we're doing great. We're using XRP for international payments to 18 EU countries and the USA. This is on our iPhone app called One Pay FX. ^TC
  • user avatar
    Replying to @santanderukhelp and @wesgranger
    We are sorry, unfortunately due to a misunderstanding we have given incorrect information. We do apologise for the confusion this has caused. One Pay FX uses xCurrent only. You can find out more here: bit.ly/2HEeEqw.
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    Replying to @DrJessTaylor
    We're really disappointed to hear this Jessica and we want to make this right. Please email us at [email protected] so we can raise a complaint and review this call. ^KC
  • user avatar
    Replying to @stormzy and @stormzy1
    We'd be happy to look into any concerns you have. Email [email protected] and we'll get in touch. ^AL
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    We're aware of a technical issue affecting our services and we're doing all we can to resolve the matter as soon as possible. Weโ€™re very sorry for any inconvenience and would urge customers to continue to check here for updates.
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    Hi there, we would like to take a closer look at this for you, as this letter does appear to be genuine. Please drop us an email to [email protected] and we'll be happy to help! ^ES
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    We're currently aware of an issue affecting our services and we're working hard to resolve the matter as soon as possible. We are sorry for any inconvenience.
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    [21:15] All of our banking services are now working as normal. We are very sorry for the inconvenience youโ€™ve experienced today. If you need help, some of our branches will be open on Sunday from 10am to 12pm. We'll publish a list of these tomorrow.
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    Have you received a message like this pretending to be from Santander? If so, do NOT click the link - it is a scam. Remember, never enter your Online Banking details after clicking on a link in an email or text message. spr.ly/6013Dp7QH
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    Hello Frey, we're really sorry to hear this! We would give a time-frame of 5-7 working days for a new card to arrive. Did you contact us when the new card didn't arrive? ^ES
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    Replying to @invertedworld
    @invertedworld Hi Mark, When setting up direct debits please use address: Santander UK plc, 9 Nelson Street, Bradford BD1 5AN. ^NM
  • user avatar
    Replying to @cmstretton
    @cmstretton Hi Chris, the update on your credit report can take a number of weeks to take effect. Thanks ^AMC
  • user avatar
    [14:00] Weโ€™re sorry that a technical problem is affecting our services, our teams are working hard to fix it. You can access cash from other bankโ€™s ATMs and at the Post Office. Please check back here for further updates.
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    [14:55] Weโ€™re sorry that a technical problem is affecting our services, our teams are working hard to fix it. You can access cash from other banksโ€™ ATMs. Please check back here for further updates.