Hydro-Québec (@hydro

Hydro-Québec

4,080 posts

Hydro-Québec

@hydro_customer

Questions about your bill, electricity use or our services? Get answers from Mon. to Fri. (8 a.m.-6 p.m.). FR : @client_hydro

Québec, Canada

Joined April 2016

Hydro-Québec
@hydro_customer
Mar 31, 2025
The freezing rain that accumulated in some areas overnight weighed down vegetation and caused power outages. Every effort is being made to restore power as quickly as possible. To follow the situation: infopannes.solutions.hydroquebec.com/info-pannes?la…
5.5K
Hydro-Québec
@hydro_customer
Mar 17, 2025
With the heat and rain, many regions of Quebec are currently affected by #flooding. What to do if your home is affected by flooding? Before water begins to flood the basement, turn off the power throughout the house. If there is water in the basement, don't touch anything
5.4K
Hydro-Québec
@hydro_customer
Jan 28, 2025
Replying to @hydro_customer
You can follow the situation on our Outages map and subscribe to a specific address for personalized updates. pannes.hydroquebec.com/poweroutages/
3.1K
Hydro-Québec
@hydro_customer
Jan 28, 2025
The strong winds sweeping across several regions of Quebec are currently causing power #outages, with gusts of over 90 km/h in some areas. Winds are expected to decrease in the evening. Our crews are mobilized to restore service as quickly as possible.
4.4K
Hydro-Québec
@hydro_customer
Jan 21, 2025
The breakdown of a transformer at Charland substation is causing a power outage in Montreal, currently affecting around 51,000 customers. Our crews are on site to restore service by transferring the load to other transformers. This is being done gradually, so as not to create an
2.5K
Hydro-Québec
@hydro_customer
Dec 9, 2024
Protection mechanisms have been triggered at the Des Sources substation in Dollard-des-Ormeaux. It is currently causing an outage affecting 60,000 customers, mainly in the West Island of Montreal. Our teams are mobilized on the scene to determine the cause and restore service as
8.5K
Hydro-Québec
@hydro_customer
Dec 3, 2024
The cause of the #outage in @ville_gatineau is the contact between a company's mobile conveyor and one of our transmission lines. Our crews are assessing the damage to the wires and the work required. We have already been able to restore power to some of the customers
Hydro-Québec
@hydro_customer
Dec 3, 2024
The tripping of protection mechanisms in two substations of our high-voltage transmission system is currently causing an #outage in the Outaouais region affecting 56,000 customers, mainly in the Aylmer and Hull sectors of @ville_gatineau. Our teams are mobilized on site to
8K
Hydro-Québec
@hydro_customer
Dec 3, 2024
The tripping of protection mechanisms in two substations of our high-voltage transmission system is currently causing an #outage in the Outaouais region affecting 56,000 customers, mainly in the Aylmer and Hull sectors of @ville_gatineau. Our teams are mobilized on site to
11K
Hydro-Québec
@hydro_customer
Aug 28, 2024
At the request of emergency services, we had to interrupt the electricity service in a large area of Hochelaga-Maisonneuve in Montreal, due to a gas leak in the area. Nearly 50,000 customers are affected. We will restore power as soon as we receive clearance from emergency
5K
Hydro-Québec
@hydro_customer
Aug 10, 2024
There are still just under 70,000 customers out of service currently, following the impacts of post-tropical storm Debby. Several outages were due to flooding at some of our transportation stations. We currently have more than 300 teams in the field, assisted by external
3.4K
Hydro-Québec
@hydro_customer
Aug 10, 2024
At the height of the weather event yesterday we had around 500,000 customers impacted by outages. This morning there are just under 170,000 customers left to reconnect. We currently have more than 100 teams in the field, who are taking over this morning from the hundred teams
5.7K
Hydro-Québec
@hydro_customer
Aug 10, 2024
Post-tropical storm Debby continues its eastward trajectory and is currently affecting much of southern Quebec, causing numerous power outages in several regions due to breakages caused by strong wind gusts, mainly in the Laurentians, the Montreal metropolitan region and the
17K
Hydro-Québec
@hydro_customer
Jul 7, 2024
Of the 87,000 customers affected by last night's outage, fewer than 200 remain without power in localized areas. Crews are assigned to these to restore service quickly.
Hydro-Québec
@hydro_customer
Jul 7, 2024
Late on Saturday evening, July 6, a bus collided with a pylon containing two 315 kV lines, causing ot to collapse. The pylon is located at the corner of Chemin Chambly and Autoroute 30 on Montreal's South Shore. It resulted in #outages affecting up to 88,000 customers. Overnight,
5.8K