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Did you experience a failed transaction when you used the ATM or POS? Or you transferred money to a friend, and it hasn’t been received yet?
Whatever it is, you don't have to visit the bank to lodge the complaint.
FCMB Help
504 posts
FCMB Help
@fcmb_help
Customer support for First City Monument Bank (@MyFCMB). For security reasons, kindly do not share your personal banking details publicly.
- Replying to @fcmb_helpIf you do not already have FCMB New Mobile, just click onelink.to/y4pjhi to download. #FCMB #MyBankAndI
- Replying to @fcmb_helpSimply log it on FCMB New Mobile app in these easy and quick steps: 1. Login to FCMB New Mobile. 2. Click on the account you want to view. 3. Click the transaction you have challenges with. 4. Select “Initiate dispute” and follow the prompts.
- Stay on top of your transactions with *329# and enjoy easy access to your bank statement whenever you need it. How to below: • Dial *329# • Choose 'Statement' (option 7), then select either full statement, or mini statement. It's that easy. #FCMB #MyBankAndI
00:00 - We are excited to let you know you can now easily activate your debit card or select your PIN on our Internet Banking Platform. For now, this applies only to Mastercard and Verve Debit Cards.
- Replying to @fcmb_help1. Login to FCMBOnline (click on link in our bio) 2. Under “Card Management” menu, select “PIN Management” 3. Choose “Card PAN” 4. Select “PIN” or “Change PIN” or “Retrieve PIN” as applicable. 5. Enter required security details and Submit. Easy-peasy, right? #MyBankAndI
- In using ATMs for your banking transactions, you may sometimes encounter challenges – cash gets stuck in the machine, your card is withheld or simply does not work well etc.
- Replying to @fcmb_helpDon't fall for it! If you ever experience an issue using an ATM, go inside the bank to seek proper help. Stay vigilant and safe always! #FCMB #MyBankAndI
- Replying to @fcmb_helpNo matter the sort of challenge faced, you should never accept help from strangers, no matter how helpful they seem to be. This is because fraudsters often loiter around ATMs, looking for unsuspecting customers to defraud by offering to help them resolve one issue or the other.
- Replying to @fcmb_helpSo, when you pick up your instant Debit Card, just follow the simple steps below to set up your PIN:
- Replying to @RuthSte07742330Please call our Contact Centre on 0700 329 0000 or send a mail to [email protected].
- Replying to @OkechukwumitchyThank you for your patience. Your complaint has been forwarded to the appropriate team and awaiting feedback. Please bear with us.
- Replying to @itzennywealthApologies for the inconveniences. May we have your account number and the branch you visited for account upgrade via DM. Regards
- Replying to @ibrahimm_Ahmed1 and @cenbank@sheikhulislam01 Apologies for the inconveniences, for quick resolution of complaint, please send us a direct message on @fcmb_help.