Replying to @whitemoosecafe
Hi there, thanks for getting in touch. That sounds like a great cause and we will be happy to look into this...
eirCare
160.3K posts
eirCare
@eircare
We are support for #eir customers We are here to help from 9am to 7pm Monday to Friday and 9am to 5:30pm on Saturday's.
- We are aware of an issue currently impacting some customers broadband services. The issue has been identified and our team are working to resolve this as quickly as possible. We apologise for any inconvenience caused. Thank you for your patience, the eir team.
- Thank you to the open eir team in Kerry, including Dad and daughter technicians, for their continued work in tough conditions to restore service around Cahersiveen. A small number of homes are still impacted, works continue this morning. Thank you for your patience, the eir team.
- We are aware of a broadband issue that affected some customers this evening. This issue is now fixed and full service has been restored. Our engineers will continue to monitor the service. Thank you, the eir team.
- We can confirm that there is currently a worldwide outage affecting Facebook, Watsapp and some other services at this time. We will continue to monitor and advise of any further updates. Please contact us on Twitter with any queries. Thank you for your patience, the eir team.
- .@openeir fibre jointers Nacy and Paud are onsite in Wexford working on the repair of overhead cables which were damaged by falling trees, due to the storm. The team is working to have service issues resolved as quickly as possible. Thank you for your patience, the eir team.
- We are aware of a broadband outage issue affecting some customers. We are working to restore service to affected customers as soon as possible. Thank you, the eir team.
- ***Please note*** Some customers may have received a fraudulent SMS claiming to be from eir. This SMS is warning that accounts have been suspended due to non-payment. These are NOT from eir. We would advise customers to delete immediately and do not click on any of the links.
- The broadband issue that affected some customers this evening is now fixed and full service has been restored. Our engineers will continue to monitor the service. Thank you for your patience, the eir team.
- We are aware of an issue currently impacting mobile voice services and data for some mobile customers. We are currently working to resolve this issue as quickly as possible. Thank you for your patience, the eir team.
- Replying to @montjeu17your phone. Have you tried your SIM in a different device? - Adam
- We were delighted to deliver a donation to the amazing team in @DogsTrust_IE today. They are currently looking after 200 dogs, who are waiting for a forever home. Our fantastic #Fresheir team raised €640 for the charity through the sale of their cups for life.
- Accidental damage has resulted in service issues around the Castlelyons & Watergrasshill, Co Cork area. Maurice and Eugene from the @Openeir fibre team are working to resolve the issue despite the very bad weather conditions. Thank you for your patience, the eir team.
