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Austin Energy
@austinenergy
City of Austin’s community-owned electric utility. Report outages: 512-322-9100 and outagemap.austinenergy.com | Customer Service: 512-494-9400
Austin, Texas
austinenergy.com
Joined November 2008
473
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  • user avatar
    Austin Energy
    @austinenergy
    Feb 18, 2021
    While we know these outages have been a hardship for customers, please know that our crews are working 24/7 in the elements to restore 💡. Crews are reporting incidents of harassment, threats, things thrown at them. They're here to help you + make the situation better.
  • user avatar
    Austin Energy
    @austinenergy
    Feb 20, 2021
    🧡💛🧡💛🧡
    user avatar
    El Arroyo
    @ElArroyo_ATX
    Feb 20, 2021
    Sending much love and gratitude to those who are working around the clock to get us all back with power and water 🤘 Our team is working to open the restaurant as soon as possible - stay tuned!
  • user avatar
    Austin Energy
    @austinenergy
    Feb 3, 2022
    We've been keeping an eye on the weather all night. We're currently working on 5 outages. We know it's only going to get colder & more dangerous for people who have to be out. As our crews work, please slow down or move over to give them the space they need to safely work.
  • user avatar
    Austin Energy
    @austinenergy
    Feb 15, 2021
    ⚠️Rotating outages are starting! ⚠️ ERCOT has declared an Energy Emergency Alert (EEA) Level 3. Austin Energy, along with utilities across the state, have been instructed to begin rotating outages because there is not enough power available to keep up with consumer demand.
  • user avatar
    Austin Energy
    @austinenergy
    Feb 20, 2021
    🔊CUSTOMER BILLING UPDATE: Reports regarding potential bill spikes for non-Austin Energy customers are circulating and we want to make sure our customers have the most accurate information. Our rates are fixed and must be authorized by Austin City Council. (1/4)
  • user avatar
    Austin Energy
    @austinenergy
    Feb 19, 2021
    WATCH: Crews climbing a tree to cut off the limbs sitting on top of power lines. This is why the restoration process can take a long time. 📍This is off Spanish Oak Trail in the Mount Bonnell area. The terrain makes it difficult to make repairs!
    00:00
  • user avatar
    Austin Energy
    @austinenergy
    Apr 13, 2022
    Buzz off, 🦟! Anderson HS student Aseel Rawashdeh discovered a cheap way to kill mosquito larvae & won Best of Texas in Physical Sciences, the top award at the Texas Science & Engineering Fair. Her research netted Aseel an $80,000 prize, which she'll use for college. WTG, Aseel!
  • user avatar
    Austin Energy
    @austinenergy
    Feb 1, 2023
    (5 a.m.): Extreme weather is leading to power outages in our service area. Our main concern: ice! We are prepared & have dispatched crews to restore power. Icy conditions may slow this work. Thanks for your patience as our crews work as quickly and safely as possible.
    00:00
    299K
  • user avatar
    Austin Energy
    @austinenergy
    Feb 17, 2021
    EMERGENCY OUTAGE UPDATE at 7 p.m.: As the situation allows, we're working to restore customers who have been impacted by the statewide outages the longest. (1/3)
  • user avatar
    Austin Energy
    @austinenergy
    Feb 18, 2021
    ❗NEW OVERNIGHT❗: We've been able to bring more people back online as additional generation becomes available across the statewide grid. As of Thursday, 7 a.m.: ~81,000 customers are without power from the peak of ~220,000 earlier this week. (1/5)
  • user avatar
    Austin Energy
    @austinenergy
    Feb 3, 2023
    (7:45 a.m.) We worked throughout the night to restore power to an additional 31,585 customers, for a total of 172,339 customers restored since the beginning of the ice storm. (1/2)
    284K
  • user avatar
    Austin Energy
    @austinenergy
    Feb 17, 2021
    Replying to @austinenergy
    ⚡Unfortunately, ERCOT is ordering us to shed more load tonight as demand on the grid increases, and those restored customers may again lose power. We are frustrated but we are working to meet our obligations to maintain the state's electrical grid. (2/3)
  • user avatar
    Austin Energy
    @austinenergy
    Feb 17, 2021
    EMERGENCY OUTAGE UPDATE at 1:15 p.m.: 🔊ERCOT has given Austin Energy permission to restore some customers! What you need to know: ⚡We've been able to restore 16 circuits across our service area. ⚡We are prioritizing customers who have been without power the longest. (1/4)
  • user avatar
    Austin Energy
    @austinenergy
    Feb 18, 2021
    ❄️COLD LOAD PICKUP❄️ We need your help with this! If you've been without power and it comes back on, please DO NOT turn everything back on. When the circuit is restored + power is returned to your 🏘️, if the demand for energy is high on that circuit, it can cause it to trip.1/2