We are aware of an outage across our network which our team of engineers is working on. We will provide updates on here as they are available. Really sorry for the inconvenience
Zen Internet Help
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Zen Internet Help
@ZenInternetHelp
Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates: servicealerts.zen.co.uk
- While we would prefer for it not to have happened, we are pleased to say the problem is now fixed. It was caused by an incorrect setting on a piece of our network equipment. We are investigating further to prevent future occurrences. We are sorry for any inconvenience caused.
- Great news! This morning's outage should now be resolved. If you are still experiencing issues, please try rebooting the router. If that doesn't work let us know so we can help. But hopefully we are all sorted now and our phone lines are back too. 👏😅What a start to the week!
- Our Zen elves were working hard last night. Some of you may have noticed there was a drop in service in the middle of the night. Thankfully the team was quickly on it with our supplier and we were able to have service restored by morning. For more info: servicealerts.zen.co.uk/active/5/5635
- Some of our customers may be experiencing an outage. Our teams are beavering away to get this resolved asap. We will keep our service alert (link below) updated. We take this very seriously and are really sorry for any inconvenience caused. servicealerts.zen.co.uk/active/1/7855ee
- We thought we would share a snapshot of some of the team working in their homes so we can continue to keep our Technical Support channels open. #StayHomeStaySafe #StayConnected
- This issue should now be resolved - we're seeing (and hearing) that customers are reconnecting. We are still keeping a very close eye on things. Thanks again for your patience.
- We couldn’t be more proud of our Tech Support team (some pictured here). It’s always lovely to hear feedback from our customers, including Rupert who messaged, “Just to say that all of you working to keep things running on the tech side deserve a huge amount of respect.”
- We have been notified of issues affecting several Broadband and Leased Line customers as of 09:15. Our Engineers are investigating and are working to restore the service back to normal. We will provide an update on here as soon as we can. bit.ly/3jQDqYh
- We have some emergency maintenance planned for 11pm tomorrow night on one of our gateway links which may cause a brief drop in connection for some. Traffic will automatically be re-routed and it should take about 30 secs to reconnect. For more info: servicealerts.zen.co.uk
- Good Afternoon. We are currently experiencing an outage which has resulted in a loss of service for customers in the North of England and Scotland. We apologise for the inconvenience this is causing and hope to have the issue fixed as soon as possible. Kind Regards Zen
- We are really sorry that some of our customers are experiencing dropouts due to a service impact. Our engineers are working to resolve this asap. Please try a reboot of your router as this is bringing connections back. You can follow updates here: servicealerts.zen.co.uk/active/5/5906
- An incident on our network impacted 1% of our customers on 19 & 20 Oct. We identified a software bug with our vendor which when resolved brought affected customers back on line. We are sorry for the inconvenience caused and we thank you for your patience and continued loyalty.
- Whoah! Where has this weather come from? It is causing some broadband disturbance. We are experiencing increased call volumes and have a longer wait time than we would like. You can check out this webpage for status alerts status.zen.co.uk/broadband/