Wizards Customer Support (@Wizards

Wizards Customer Support

24.8K posts

Wizards Customer Support

@Wizards_Help

Wizards of the Coast Customer Support. Live Hours: 9:00 am-5:00 pm PST (16:00-00:00 UTC)

Seattle, WA

support.wizards.com

Joined September 2012

Wizards Customer Support
@Wizards_Help
Nov 11, 2021
We plan to do an automatic grant to @MTG_Arena players who had their draft and sealed events forcefully ended as a part of today's extended maintenance. We will continue to provide updates here as necessary. Thank you for your patience.
Wizards Customer Support
@Wizards_Help
Jan 7, 2022
We have discovered a bug in @MTG_Arena where you are unable to sideboard if you are using Dracula basic lands. Until we create a fix, please avoid using these lands in best-of-three, including the Decathlon Finals.
Wizards Customer Support
@Wizards_Help
Mar 30, 2022
We are currently refunding wildcards to @MTG_Arena players who crafted cards from the Arena Base Set. This is due to their legality change from Standard to Alchemy. All refunds will be applied to players' wildcard inventories within three days. There will be no in-game notice.
Wizards Customer Support
@Wizards_Help
Nov 11, 2021
The issue involving matchmaking on @MTG_Arena has been resolved, and we are working on releasing grants to all affected players. Thanks again for your patience!
Wizards Customer Support
@Wizards_Help
Oct 1, 2021
We would like to acknowledge that with the release of Innistrad: Midnight Hunt, the card Pithing Needle is banned in both Brawl and Historic Brawl. Due to its function, this card can completely disable certain commanders in a way that we do not condone on these digital formats.
Wizards Customer Support
@Wizards_Help
May 9, 2021
Due to @MTG_Arena performance issues that caused abnormal delays logging in, matchmaking, and navigation, we are returning the Arena Open entry for each player who was unable to complete their Open course.
Wizards Customer Support
@Wizards_Help
Sep 3, 2024
⚠️ The D&D Beyond downtime is taking longer than expected. We apologize for any disruption to your games and appreciate your patience while we work to finish this update.
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Wizards Customer Support
@Wizards_Help
May 8, 2021
⚠️ Investigating: We are currently experiencing an issue with Magic: The Gathering Arena and are investigating. We will update you when we have more information to share. stspg.io/1v3x0c7zyv7n?u…
Wizards Customer Support
@Wizards_Help
Aug 24, 2021
Replying to @Wizards_Help
⚠️ In Progress: Scheduled @MTG_Arena downtime will be extended by 3 hours to better align with the update's full deployment. We will provide updates here as necessary. stspg.io/qzlv99ltkgn2?u…
Wizards Customer Support
@Wizards_Help
Aug 31, 2021
⚠️ Investigating: We are currently experiencing an issue with Magic: The Gathering Arena and are investigating. We will update you when we have more information. stspg.io/tzttllcrzc9l?u…
Wizards Customer Support
@Wizards_Help
Nov 14, 2022
Replying to @blakexkunkel and @wizards_magic
We're gonna have to say 'no' on that, but if you provide us with some additional information at magic-support.wizards.com/hc/en-us/reque… we'd be happy to send out a replacement deck!
Wizards Customer Support
@Wizards_Help
Jul 9, 2021
We have released a patch on @MTG_Arena that will address several issues including searching for land types (such as in Binding the Old Gods) and a bug that caused the battlefield to shake more than intended. The patch can be downloaded by restarting your game client.
Wizards Customer Support
@Wizards_Help
Jul 29, 2025
We're currently investigating issues around degraded service following today's Edge of Eternities release. Some features and play modes may be disabled as we work to resolve the issue. Thank you for your patience:
magicthegatheringarena.statuspage.io
Edge of Eternities Release - Degraded Servivce
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Wizards Customer Support
@Wizards_Help
Jul 8, 2021
We are aware of an issue in @MTG_Arena that causes the battlefield is to shake more than intended. We're working on a fix and hope to have it released soon.