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Sure Petcare
8,670 posts
Sure Petcare
@SurePetcare
The pet lifestyle specialist with a simple mission - to develop smart pet products that improve the way we care for our pets 🐾
- As of 16.00GMT our software engineers are still working to fix the issue with our servers . We are extremely sorry for this inconvenience and we will continue to update you on this. Please note that your pets are still able to gain access to your Sure Petcare products.
- Part 1 We are aware of an issue with the server affecting the Sure Petcare app. This is affecting customers making changes on the app as well as receiving notifications. It will not stop your pets coming in and going out on their door devices or accessing food from the feeders.
- We are aware of the current issues with Amazon Web Services. This internet infrastructure service supports many websites & apps including ours. This is affecting app access & any changes to settings. This will not affect any existing curfews or your pet’s ability to go in or out.
- Part 2 We are sorry for this inconvenience and we hope to have full stability back by the end of 24/3
- As of 9.45GMT we are still working on the issue which is affecting access to the Sure Petcare app. We are extremely sorry for the inconvenience this is causing. We will continue to update throughout the day.
- Please note we are also investigating reports of curfews not activating/deactivating during the outage.
- The Sure Petcare App service has been experiencing intermittent issues since the morning of the 26th of July. We now believe we have a fix for this instability and are working to restore the service within the next 24 hours.
- Replying to @JoPlumridgeHi Jo I'm sure we can help you with this 😺 Can you DM us your details?
- Sure Petcare app update. As of 22.25GMT the system is now stable and normal service should resume. If you are still having issues accessing the app, please force close and restart app. We again wish to apologies for this inconvenience.
- Thank you all for your continued patience! All services are now operational. If you are having any further issues please contact us surepetcare.com/support
- Retweet & Follow @SureFlap & @emmamilnethevet by 3pm on Friday to win a signed copy of Emma Milne's book!
