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StreamElements Support
@StreamElementsS
@StreamElements Support Squad Running into an issue with our tools? Just send us a DM and our amazing Support Team will help you out!
๐Ÿ“Submit Support Ticket โžก๏ธ
Joined December 2018
Posts
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    Our partnership with @Twitch has now expanded to Affiliates! ๐ŸŽ‰ Starting today select English, French, and German Twitch Affiliates & Partners can access these BASE PAY StreamElements sponsorship opportunities in their Twitch Creator Dashboard ๐Ÿค ๐Ÿ”œOther regions coming soon!
    BASE PAY BASE PAY BASE PAY BASE PAY BASE PAY BASE PAY Did we mention base pay? That's right Twitch Affiliates, our partnership with Twitch is expanding to y'all today! ๐Ÿš€๐Ÿ’œ And each StreamElements offer you receive on Twitch includes guaranteed base pay ๐Ÿค
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    New Chat Alert incoming๐Ÿšจ We've added a chat alert for Ad Breaks! Now your bot will let your community know that an ad break is incoming, and how long it will last! Oh, and you can also customize the message to say whatever you want! Check it out here๐Ÿ‘‡ strms.net/ChatAlerts
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    ๐Ÿ”Ž We're currently investigating issues with our Dashboard, Alerts and Bot services. Please keep your eye on this channel for updates.
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    The team is aware of a payment issue related to HelloFresh campaigns and this is currently being resolved. An email has gone out to all Creators affected by this issue with updates, so please check your email associated with your StreamElements account.
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    ๐Ÿ”ง We are aware of an issue that is causing disruptions to our Chatbot service. We apologize for the inconvenience and will follow up as soon as the issue is resolved. Thanks for your patience while the team works on a solution. ๐Ÿ™
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    We are investigating an issue preventing some alerts from working and will keep you updated. Thank you for your patience!
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    โฒ๏ธTimers Updateโฒ๏ธ Our Chatbot timers just received a great QoL update with the release of two new settings: - Stream Title - Stream Category Using these, you can auto-enable timers when keywords/categories match your current stream title and/or category. Variety Streamers ๐Ÿค
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    We are aware of an issue causing delays with alerts for some users. ๐Ÿง‘โ€๐ŸญOur team is hard at work fixing it and we will let you know when things are back on track! Thank you for your patience
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    We are currently investigating the issue users are experiencing with logging into StreamElements and other related issues. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
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    ๐Ÿ”งโš™๏ธOn June 15th at 5:30am PDT, we will be performing scheduled maintenance for up to 2 hours to help reduce delays in alerts appearing on-screen. During this time, alerts will not pop up and Activity Feed will not update. ๐Ÿ“– Read more HERE:
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    We recently became aware of a data security incident involving a third-party service provider we stopped working with last year. We can confirm no StreamElements servers have been breached. While this incident did not originate within StreamElements systems, we take the
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    Today we announced a new partnership with @Twitch, bringing StreamElements sponsorship opportunities directly to your Twitch Creator Dashboard! If you run into technical issues with your sponsorship, please contact our Support Team here: strms.net/NeedSponsorshiโ€ฆ
    ๐Ÿ“ข BIG news! Weโ€™ve partnered with @Twitch! ๐Ÿš€๐Ÿ’œ What this means: ๐Ÿ”นStreamElements sponsorships now in your Twitch Creator Dashboard ๐Ÿ”นPerformance-based + BASE PAY (yep!) sponsorship opportunities EZ access to more ways to monetize your Twitch content ๐Ÿค Get the detailsโคต๏ธ
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    Hello, Your report will be forwarded to our team for review. Kind regards, Roman
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    ๐Ÿ“ข PSA - Twitch users who change their password need to go to StreamElements.com and reconnect their Twitch account to ensure functionality