Sea of Thieves Info & Support (@SoT

Sea of Thieves Info & Support

5,717 posts

Sea of Thieves Info & Support

@SoT_Support

Official #SeaOfThieves server info and issue updates on Twitter. For direct help please visit aka.ms/SoT_Support. For news follow @SeaOfThieves.

The Sea of Thieves

support.seaofthieves.com

Joined April 2018

Sea of Thieves Info & Support
@SoT_Support
Jan 30, 2022
We hear your frustrations, and want to assure you that we're doing everything we can to fix log in issues as soon as possible. We are also exploring options regarding the extension or rescheduling of this #SeaOfThievesCommunityDay - we'll let you know when we have news to share.
Sea of Thieves Info & Support
@SoT_Support
Jan 30, 2022
Sea of Thieves log in requests are taking too long due to overwhelming demand, with the queue 'jammed' due to constant attempts. Our intent is to temporarily disable sign in so we can unblock the pipe and trickle players back in - thank you for your patience as we do this.
Sea of Thieves Info & Support
@SoT_Support
Jan 30, 2022
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
Sea of Thieves Info & Support
@SoT_Support
Feb 6, 2022
We are currently aware of issues impacting the Sea of Thieves servers causing various beard errors. We ask that you please bear with us as we investigate the issue and we will update everyone as soon as we can provide additional information.
Sea of Thieves Info & Support
@SoT_Support
Jun 22, 2021
We're aware that some players are experiencing problems when going through the Tunnels of the Damned to begin the 'A Pirate's Life' Tall Tale. We are actively investigating and will provide an update as soon as possible. Thank you for your patience.
Sea of Thieves Info & Support
@SoT_Support
Jan 8, 2022
The team is aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay in accessing the game, and some players may be unable to get in. Thank you for your patience.
Sea of Thieves Info & Support
@SoT_Support
Feb 6, 2022
The team are making headway in their investigation of reported issues causing various beard errors. We will provide an update as soon as we know more about the cause and a resolution is underway. Thanks again for your patience.
Sea of Thieves Info & Support
@SoT_Support
Jun 4, 2020
We're aware players are experiencing issues getting in game with alabasterbeard errors. We are actively investigating and will provide an update once we've identified the issue. Thank you for your patience!
Sea of Thieves Info & Support
@SoT_Support
Aug 8, 2024
We have begun removing unfairly earned gold and rep from players who profited from Burning Blade Ritual farming exploits, breaking our Code of Conduct and unbalancing the in-game economy. Players who stole from ships with a disproportionate Ritual value may also be impacted.
268K
Sea of Thieves Info & Support
@SoT_Support
Mar 15, 2020
Thank you for your patience while we've investigated the increased number of Alabasterbeard reports. This issue has now been resolved, and players should be able to log into Sea of Thieves as usual.
Sea of Thieves Info & Support
@SoT_Support
Feb 7, 2022
The issues with Sea of Thieves appear to be resolved and players should be able to log in as normal. If you continue to see any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com Thank you for your patience.
support.seaofthieves.com
Support - Home
The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!
Sea of Thieves Info & Support
@SoT_Support
Mar 15, 2020
We're aware players are experiencing an unusual level of Alabasterbeard messages. Thank you to those of you who've notified us - we're currently investigating and will provide an update once we've identified the issue.
Sea of Thieves Info & Support
@SoT_Support
Jul 30, 2024
A fix has been rolled out to tackle exploits that were being used to complete excessive numbers of Rituals while in control of the Burning Blade. We will be following up by addressing proven instances of these exploits being used to vastly accelerate progress and gold earned.
92K
Sea of Thieves Info & Support
@SoT_Support
Oct 6, 2022
Following a resolution of the issue with ship cosmetics not saving between sessions, we're rolling out compensation to those players who were affected. This will arrive as an amount of gold in relation to the number of failed save attempts, plus a Gilded Voyage of Restitution.