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SoFi Support
SoFi
@SoFiSupport
We’re the official @SoFi support team. Reach us via secure chat at sofi.app.link/e/echat. Please don’t share acct or SSN numbers. NMLS #1121636
San Francisco, CA
SoFi.com
Joined August 2011
190
Following
12.6K
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Posts
  • Pinned
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    SoFi Support
    SoFi
    @SoFiSupport
    Dec 24, 2024
    👇
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    SoFi
    @SoFi
    Dec 24, 2024
    ❄️ Stay Scam-Savvy This Holiday Season! ❄️ 🚨 SoFi will never ask for your password, one-time code, or Social Security number. 🚨 We’ll never tell you to use a specific password. 📞 If you receive a suspicious call or text requesting this info: Hang up. 📲 Learn how to protect
    47K
  • user avatar
    SoFi Support
    SoFi
    @SoFiSupport
    Mar 12, 2025
    Replying to @DataDInvesting
    Hey there, thanks for sharing this feedback! We love this idea and have shared it with our team. If you have any other requests or suggestions, feel free to reach out!
    3K
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    SoFi Support
    SoFi
    @SoFiSupport
    Feb 24, 2023
    An email update about SoFi Debit cards was sent to some people who don’t have a debit card. We apologize for the confusion and can confirm this was sent in error. This was not a phishing attempt, and SoFi’s systems are secure.
    58K
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    SoFi Support
    SoFi
    @SoFiSupport
    Jul 12, 2025
    Replying to @TRADESTERJJ
    Hi there! Thanks so much for sharing this idea💡—we love it! We've sent it over to our feedback team for review. Your input helps make SOFi even better! If you have more ideas or questions, feel free to connect with us anytime:
    SoFi: Chat with us
    From sofi.app.link
    2.3K
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    SoFi Support
    SoFi
    @SoFiSupport
    Apr 6, 2025
    Replying to @DataDInvesting
    Hi there! At SoFi, we periodically review accounts for credit line increases. Maintaining positive payment behavior, keeping your account in good standing, and managing your overall credit responsibly can improve your chances of being eligible for a line increase. However, we’re
    5.9K
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    SoFi Support
    SoFi
    @SoFiSupport
    Sep 28, 2021
    Replying to @binion225
    We're excited to be well underway in the process of becoming a nationally chartered bank. Banking with SoFi will be a mobile, fully-featured banking experience, powered by the SoFi app and featuring checking and savings accounts. Stay tuned.
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    SoFi Support
    SoFi
    @SoFiSupport
    Dec 6, 2022
    We want to keep your personal information safe (and off Twitter), you can reach out to us here: 💻 Sofi.com/contact-us/ 💬 Live chat with our team: us.sofi.com/chat 📞 Speak with customer service: 855-456-7634 🔎 Find answers on the help center: us.sofi.com/HC
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    SoFi Support
    SoFi
    @SoFiSupport
    Dec 27, 2022
    SoFi customer service will be closed on January 1 and January 2 in observance of the New Year holiday. We will resume normal hours of operation on January 3. Have a happy and safe New Year! 🪩
    35K
  • user avatar
    SoFi Support
    SoFi
    @SoFiSupport
    Dec 6, 2022
    An email was sent today by the SoFi team in error to many of our members. Don’t worry it is not a phishing attack and an IRA has not been wrongly created in your name. We’re sorry for the inconvenience and appreciate your patience!
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    SoFi Support
    SoFi
    @SoFiSupport
    Nov 16, 2022
    For up to date information on any current issues, please head over to @SoFi 👇
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    SoFi
    @SoFi
    Nov 16, 2022
    We’re aware members are having trouble accessing SoFi.com and our mobile app. We are working to restore full access as quickly as possible and will keep you updated. Thank you for your patience.
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    SoFi Support
    SoFi
    @SoFiSupport
    Apr 18, 2022
    Replying to @_pipetec
    We are happy to share it's something we are working on!
  • user avatar
    SoFi Support
    SoFi
    @SoFiSupport
    Jan 7, 2021
    Replying to @ETFGodfather
    @ETFGodfather - Hey there, thank you for reaching out. We are sorry to hear of your poor experience with SoFi and would like you to dm us your full name, email address, and date of birth so we may look into this immediately. A complaint will be filed on your behalf as well.
  • user avatar
    SoFi Support
    SoFi
    @SoFiSupport
    Jul 8, 2023
    Replying to @darkieinvestor
    Hey there, thanks for sharing your thoughts! This is a popular request and while we don't have a timeline for when exactly it’ll be available, we’re constantly working to improve the member experience. So stay tuned for updates in the coming weeks. 🤞
    4.7K
  • user avatar
    SoFi Support
    SoFi
    @SoFiSupport
    Mar 30, 2021
    Replying to @Tomkins112
    At this time SoFi Invest accounts are available to US Citizens and permanent residents. As we continue to grow here at SoFi, we hope to offer our products internationally in the future. Please stay tuned!