Sierra (@SierraPlatform) / X

Sierra

644 posts

Sierra

@SierraPlatform

We help companies build better, more human customer experiences with AI.

Joined February 2024

Sierra
@SierraPlatform
6h
Government and healthcare are two parts of the economy where productivity has slipped, and AI can help turn that around. @btaylor on Sierra being certified FedRAMP High so federal agencies can build better experiences for the people using their services.
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Sierra reposted
TBPN
@tbpn
12h
Sierra Co-Founder @btaylor predicts that within 3-4 years consumers will prefer businesses with AI phone agents over those that rely on traditional call centers. "If I have to call a restaurant to make a reservation, I'm going to a different place. If you don't have OpenTable or
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Sierra reposted
Bret Taylor
@btaylor
17h
I am proud to announce that Sierra has been certified FedRAMP High — the standard for cloud companies working with U.S. federal agencies. Hundreds of millions of people rely on the U.S. federal government for services — from navigating Social Security, Medicare, and Veterans
sierra.ai
Certified FedRAMP® High
We're excited to share that Sierra has been certified FedRAMP® High — the standard for cloud companies working with U.S. federal agencies.
21K
Sierra
@SierraPlatform
Jun 9
The most dangerous thing a company can do right now is commit too hard to a vision of how AI plays out. Build a team that can respond. That's the plan. More from @btaylor and @Rivian CEO @RJScaringe on CNN: youtube.com/watch?v=5yDbGf…
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4.2K
Sierra
@SierraPlatform
Jun 9
What can technology history teach us about AI? @btaylor has had a front-row seat for some of the most important technology shifts of the last three decades. On June 24, @AcquiredFM co-hosts @djrosent and @gilbert sit down with Bret in NYC to explore what the Internet and mobile
886
Sierra reposted
Vijay Iyengar
@vijayiyengar
Jun 4
Article
Customer-facing agents are a different beast
I sometimes get asked "Why is Sierra building an agent platform? Can't you just use Claude Code or Codex as your agent?" The answer is that Codex and Claude are fantastic coding agents. But what our...
4.7K
Sierra
@SierraPlatform
Jun 8
Observations from @SenTalksSane after 6 weeks here - especially around faster feedback looks and working in a high trust/high agency culture.
Aritra Sen
@SenTalksSane
May 28
I joined Sierra 6 weeks ago and very quickly thought “this feels different.” To put things into perspective: in my last job, we had incredible AI tooling and effectively infinite tokens. But despite all of that, it often still felt surprisingly hard to translate capability into
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Sierra
@SierraPlatform
Jun 8
Excited to partner with Singtel, Asia’s leading communications technology company, to build better, more human customer experiences.
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Sierra
@SierraPlatform
Jun 5
The biggest opportunity in AI isn't building models. It's being the person who understands the business problem and the tech well enough to connect them. More from @btaylor and @Rivian CEO @RJScaringe on @CNN: cnn.com/The1on1
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17K
Sierra
@SierraPlatform
Jun 4
The bottleneck in AI adoption was never the technology. It was the human hours to build and deploy at scale. Agents that build agents just made that problem disappear. More from @btaylor and @Rivian's @RJScaringe on @CNN: cnn.com/The1on1
00:00
1.8K
Sierra reposted
Manan Nayak
@manannayak
Jun 3
Article
Collaboration in the AI era
It’s been a minute since coding agents 10x’d our abilities late last year. The novelty has worn off, sleep is cool again, the AI psychosis is under control… mostly 🤞. We have a front-row seat at...
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Sierra
@SierraPlatform
Jun 3
Outcomemaxxing is where the enduring value lies. When you charge on outcomes, your incentive is to get the job done: complete the mortgage application, retain the subscriber, process the insurance claim, increase the basket size. The cost of raw intelligence is going to fall.
Outcomemaxxing
From sierra.ai
15K
Sierra reposted
Bret Taylor
@btaylor
Jun 1
I am excited to have a discussion with @djrosent and @gilbert from @AcquiredFM (my favorite podcast by a mile) in NYC on June 24. You can register to attend in person at the link below. We're discussing "The AI Paradox" - all the apparent contradictions of AI (If AI is
Bret Taylor x Acquired NYC
From sierra.ai
11K