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SWR Help
@SW_Help
Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: southwesternrailway.com/contact-and-he…
Born May 5
Joined September 2011
Posts
  • Pinned
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    📢Our customer contact centre will temporarily be opening their telephone lines between 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 Sunday. This is due to higher than usual cases being received. All other channels are not affected. We apologise for any inconvenience
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    🐢Shello there, this evening there were delays between Ascot and Bagshot due to tortoise on the tracks. He has been retrieved and is now on his way home.
    Image shows a picture of a tortoise on a train
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    That's ok Emma. He is a permanent fixture on the station - he is one of a series of sculptures in the town. ^NM
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    It's Star Wars Day! May the 4th be with you! #StarWarsDay #MayThe4thBeWithYou @StarWarsUK
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    Bringing Richmond station back to life ✨ Today we revealed the beautifully restored brass canopy of one of our most iconic buildings. The Art Deco facade of Richmond has been faithfully returned to how it would have looked in the 1930s, now flanked by 'Double Arrow' flags.
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    ⚠️ *UPDATE 26/07* The dog on the track at Waterloo has been safely rescued and is enjoying a cup of premium water after this morning's game of hide and seek!
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    💙 A big thank you from everyone at South Western Railway to all NHS staff, carers and key workers. 😘 Thank you for your hard work and dedication in helping to save lives and keeping the country going. 👏 #ClapForCarers 👏 #ClapForNHS 👏 #ClapForKeyWorkers
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    ℹ️ Jeffery has been working at London Waterloo for 58 years today. If you see him we'd love for you to join us in saying congratulations! southwesternrailway.com/other/news-and…
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    Another Londoner leaves the big City for island life. The first of the refurbished London Underground District Line trains rolls off the ferry in #Fishbourne @iwight. #IsleOfWight #IOW #IslandLine @Vivarail I @wightlinkferry I @networkrail
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    ℹ️ For those travelling to pay respects to Her Majesty The Queen, an empty train on platform 18 at London Waterloo will be available as an additional waiting area between 00:45 and 06:30.
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    🦔 This afternoon an unexpected customer was found hogging a service from Weybridge to London Waterloo. When challenged, they were a little prickly about their ticket too! Still, we can't blame them for hedging their bets... and they quill soon be on their way to somewhere safe.
    Hog in a box in a draw in a room in control next to a leg
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    3 hours 59 minutes to go. We would like to thank you for being incredible and amazing over the last 21 years.
    GIF
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    🚨Take a sneaky peak at the new Class 484 trains, which @Vivarail are busy working on. 🚆These will replace the fleet of 80 year old former Tube trains currently running on the Island Line. 😃The first train is set to arrive on the Island for testing later this year.
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    On Saturday, our colleague Mick Wall bid farewell to the railway after an incredible 50 year career 🫡 Here he is dispatching his last train at Southampton Central, the 1030 to London Waterloo🚉 Enjoy your retirement Mick!🎉
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