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SWR Help
@SW_Help
Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: southwesternrailway.com/contact-and-he…
southwesternrailway.com
Born May 5
Joined September 2011
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    SWR Help
    @SW_Help
    Jun 2
    📢Our customer contact centre will temporarily be opening their telephone lines between 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 Sunday. This is due to higher than usual cases being received. All other channels are not affected. We apologise for any inconvenience
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    SWR Help
    @SW_Help
    Jul 19, 2024
    🐢Shello there, this evening there were delays between Ascot and Bagshot due to tortoise on the tracks. He has been retrieved and is now on his way home.
    Image shows a picture of a tortoise on a train
    152K
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    SWR Help
    @SW_Help
    Mar 18, 2018
    That's ok Emma. He is a permanent fixture on the station - he is one of a series of sculptures in the town. ^NM
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    SWR Help
    @SW_Help
    May 4, 2017
    It's Star Wars Day! May the 4th be with you! #StarWarsDay #MayThe4thBeWithYou @StarWarsUK
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    @SW_Help
    Mar 14, 2025
    Bringing Richmond station back to life ✨ Today we revealed the beautifully restored brass canopy of one of our most iconic buildings. The Art Deco facade of Richmond has been faithfully returned to how it would have looked in the 1930s, now flanked by 'Double Arrow' flags.
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    @SW_Help
    Jul 26, 2019
    ⚠️ *UPDATE 26/07* The dog on the track at Waterloo has been safely rescued and is enjoying a cup of premium water after this morning's game of hide and seek!
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    SWR Help
    @SW_Help
    Apr 2, 2020
    💙 A big thank you from everyone at South Western Railway to all NHS staff, carers and key workers. 😘 Thank you for your hard work and dedication in helping to save lives and keeping the country going. 👏 #ClapForCarers 👏 #ClapForNHS 👏 #ClapForKeyWorkers
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    SWR Help
    @SW_Help
    Aug 7, 2019
    ℹ️ Jeffery has been working at London Waterloo for 58 years today. If you see him we'd love for you to join us in saying congratulations! southwesternrailway.com/other/news-and…
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    @SW_Help
    Nov 19, 2020
    Another Londoner leaves the big City for island life. The first of the refurbished London Underground District Line trains rolls off the ferry in #Fishbourne @iwight. #IsleOfWight #IOW #IslandLine @Vivarail I @wightlinkferry I @networkrail
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    SWR Help
    @SW_Help
    Sep 14, 2022
    ℹ️ For those travelling to pay respects to Her Majesty The Queen, an empty train on platform 18 at London Waterloo will be available as an additional waiting area between 00:45 and 06:30.
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    SWR Help
    @SW_Help
    Dec 11, 2023
    🦔 This afternoon an unexpected customer was found hogging a service from Weybridge to London Waterloo. When challenged, they were a little prickly about their ticket too! Still, we can't blame them for hedging their bets... and they quill soon be on their way to somewhere safe.
    Hog in a box in a draw in a room in control next to a leg
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    SWR Help
    @SW_Help
    Aug 19, 2017
    3 hours 59 minutes to go. We would like to thank you for being incredible and amazing over the last 21 years.
    GIF
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    SWR Help
    @SW_Help
    Aug 20, 2020
    🚨Take a sneaky peak at the new Class 484 trains, which @Vivarail are busy working on. 🚆These will replace the fleet of 80 year old former Tube trains currently running on the Island Line. 😃The first train is set to arrive on the Island for testing later this year.
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    SWR Help
    @SW_Help
    Jan 15, 2024
    On Saturday, our colleague Mick Wall bid farewell to the railway after an incredible 50 year career 🫡 Here he is dispatching his last train at Southampton Central, the 1030 to London Waterloo🚉 Enjoy your retirement Mick!🎉
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