Proton Support (@ProtonSupport) / X

Proton Support

40.3K posts

Proton Support

@ProtonSupport

We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet. 🗓️ Available weekdays from 8am-6pm CET.

Geneva, Switzerland

Joined July 2016

Proton Support
@ProtonSupport
Jan 9, 2025
We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you. We're working as fast as possible to fully restore services. Updates on our status page:
status.proton.me
Technical difficulties
98K
Proton Support
@ProtonSupport
Sep 8, 2025
Replying to @f4micom
Proton Mail cannot be used for illegal or criminal activities. As a Swiss company we do not comply with legal requests from foreign authorities, but if Swiss authorities open a case, we are obligated by law to assist to the extent possible. In no circumstances is it possible to
Important clarifications regarding arrest of climate activist | Proton
From proton.me
86K
Proton Support
@ProtonSupport
Nov 28, 2022
Hi! It's on top of our priority list to actively fight the censorship attempts by the Iranian government. If you're on Android or iOS, please install the beta version of the app and try the Stealth protocol or WireGuard - TCP to see if you can connect: protonvpn.com/support/how-to….
Change your VPN protocol | Proton VPN
From protonvpn.com
Proton Support
@ProtonSupport
May 7, 2024
Replying to @jedifractal and @jediblocmates
The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.
62K
Proton Support
@ProtonSupport
Dec 18, 2024
We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update. No data has been lost, though some emails may be delayed. See the full incident report on our status page:
status.proton.me
Service instability due to network incident
20K
Proton Support
@ProtonSupport
Feb 23, 2024
The Proton Free plan now comes with up to 5GB on @ProtonDrive (for files) and up to 1GB on @ProtonMail (for email). This applies to both existing and new users. If you have issues taking the steps required for this to take effect on your account, check:
How to increase your free Proton Mail and Proton Drive storage | Proton
From proton.me
14K
Proton Support
@ProtonSupport
Apr 26, 2023
⚠️ If you lose your password without prior choosing a recovery method, you can lose access to your Proton account. As a privacy-first service, we don't have access to your data. Here’s what you can do to make your account recoverable even if you lose your password: 🧵 (1/5)
72K
Proton Support
@ProtonSupport
Oct 30, 2025
We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience. Update: Services have been fully restored and no data has been lost. We're
status.proton.me
Technical difficulties
22K
Proton Support
@ProtonSupport
Jun 23, 2021
Introducing @ProtonSupport, our dedicated customer support channel. We’re happy to provide troubleshooting help and answer any questions you may have about Proton products. Here to assist you every weekday between 8am - 6pm CEST.
Proton Support
@ProtonSupport
Mar 31, 2022
We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible. We will update here and on protonstatus.com as soon as we have more information.
Proton Support
@ProtonSupport
Sep 10, 2025
We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible. Apologies for the disruption to your day, and thank you for your patience! 💚 Track progress:
status.proton.me
Proton VPN technical difficulties
28K
Proton Support
@ProtonSupport
May 7, 2024
Replying to @Vlad52673095
The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.
7.9K
Proton Support
@ProtonSupport
Jul 11, 2022
We are currently experiencing some technical difficulties, but the issue has been identified and are working to bring the service back online as soon as possible. We will update here and on protonstatus.com as soon as we have more information: status.protontech.ch/incidents/195
Proton Support
@ProtonSupport
Jan 9, 2025
Replying to @ProtonSupport
We have resolved all service outages, and the situation has been stable for some time. We have identified the root cause of the problem, implemented a fix, and are monitoring the results. We are sorry for any inconvenience this downtime may have caused you.
15K