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Paul Adams
Fin
@Padday
CPO @fin_ai (formerly @intercom). Busy building + Marketing Fin. Try it! fin.ai Ex Facebook, Google, Dyson. Like building products and teams.
Dublin
fin.ai
Joined January 2007
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    Paul Adams
    Fin
    @Padday
    Aug 29, 2018
    In every company, everything eventually changes. Those who fail to embrace this fact stay in the past, clinging to what they knew, forever stuck working in a company that no longer exists. Embrace change, be radically open minded, hard as that may be.
  • user avatar
    Paul Adams
    Fin
    @Padday
    Aug 13, 2018
    The best Product Managers are humble and vulnerable. When they don't know they say "I don't know". They never bullshit people pretending they know. Not even a little bit. Our industry pushes PMs to think they are supposed to know. Build a culture where PMs feel safe to not know.
  • user avatar
    Paul Adams
    Fin
    @Padday
    Jan 31, 2023
    Two months ago, ChatGPT exploded onto the scene. Everyone was talking. But we needed to know if we could deliver something our customers would actually use + value. So we got building with them. It's been incredible! Today we're announcing 4 new battle-tested AI features.
    295K
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    Paul Adams
    Fin
    @Padday
    Jan 10, 2019
    Here's one of my biggest lessons in hiring and building successful teams that I've not heard many others say: Hire people who are nice. That's it. Nice people get along with other nice people. They build trust quickly. They look out for each other...
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    Paul Adams
    Fin
    @Padday
    Nov 8, 2023
    Our new billboard in San Francisco should win all the 'advertisement of the year' awards.
    280K
  • user avatar
    Paul Adams
    Fin
    @Padday
    Apr 11, 2017
    Roadmaps that contain problems to solve are better than roadmaps with lists of features to build. Sadly the latter is more common.
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    Paul Adams
    Fin
    @Padday
    Mar 11, 2020
    I've just finished a new job ladder for our Directors in Product Management and Product Design. Here are some of my conclusions to share what I learned and solicit some feedback. First of all, I use this pentagon with 5 core competency areas:
  • user avatar
    Paul Adams
    Fin
    @Padday
    Jan 21, 2020
    To everyone currently obsessed with Outcomes.
  • user avatar
    Paul Adams
    Fin
    @Padday
    Jun 27, 2024
    Today we had 4 big @intercom product announcements. Huge shoutout to the many talented people here who worked on all of these 🥰 * 1 New AI-first Messenger* Messaging/Chat tools for Customer Service were never designed with AI at the centre, we added AI to what existed already.
    00:00
    126K
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    Paul Adams
    Fin
    @Padday
    Jan 10, 2019
    Avoid hiring PMs with a God like complex. At all costs. They usually say some bullshit like they're the mini CEO. They have swagger. If you're a PM and you don't like this tweet then...eh...this is awkward
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    Paul Adams
    Fin
    @Padday
    May 23, 2016
    Agh! Watch out!
  • user avatar
    Paul Adams
    Fin
    @Padday
    Apr 10, 2024
    Today is the most exciting day at Intercom in many years 😃 Huge updates: 1 Launched a new product: Fin AI Copilot. A deep, personal AI assistant for every human support agent. 2 Launched a new vision for Customer Service: We call it ‘AI-first CS’. 3 Launched a new brand and
    88K
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    Paul Adams
    Fin
    @Padday
    Nov 27, 2017
    Every Monday morning I start my week in a cafe on my own. I reevaluate everything in front of me: email, to-do list, quarterly goals, what I did last week, our strategy etc. I then write out my goals for the week. This keeps me very focused on the right things. I recommend it!
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    Paul Adams
    Fin
    @Padday
    Jan 21, 2018
    "Hustle". A powerful idea often misunderstood. Hustle is not about working harder, nor working longer hours. Hustle is about having a bias towards action + progress vs procrastination. Hustle is a creative endeavour, thinking of ways to progress no matter the constraints.