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Our focus: fair and impartial justice for individuals and real, lasting improvements across public services.
Read more: ombudsman.org.uk/strategy
Parliamentary and Health Service Ombudsman
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Parliamentary and Health Service Ombudsman
@PHSOmbudsman
We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
- We've published our report about failings in @DWP’s communication of changes to #StatePensionAge. You can read the report on our website: ow.ly/Ltel50FzAEc #50sWomen
- We found failings in the way @DWP communicated women’s #StatePensionAge changes. We will now consider the impact of these failings and what action should be taken next. Read our report: ow.ly/QBAz50FAkNn #50sWomen
- "Parliament now needs to act swiftly and make sure a compensation scheme is established." CEO @RJHilsenrath comments on our investigation which found DWP failed to adequately communicate changes to women's State Pension age. Read more: orlo.uk/tDCSS
- We analysed over 1,000 pages of evidence during our investigation which found failings in the way DWP communicated changes to women's State Pension age. We're urging Parliament to intervene and identify a way to provide compensation to those affected. orlo.uk/hRJmy
- Our report out today highlights that @DWP delayed writing to women about changes to the #StatePensionAge. It should have written to the women affected at least 28 months earlier than it did. Read more: ow.ly/32al50FzCiZ #50sWomen
- Replying to @57jibWe are continuing our investigation into DWP’s communication of changes to women’s state pension age. Please visit our website for further info: ombudsman.org.uk/complaints-wom…
- We have now completed and closed stage two of our investigation into the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. Visit our website to find out more: ombudsman.org.uk/complaints-wom…
- Defensive NHS culture "leads to a perception that organisational reputation and professional reputation are more important than patient safety." Ombudsman @RobBehrens1884 spoke to @bmj_latest about why NHS culture change is essential. Read more:
- We've published stage two and three of our investigation into complaints about the communication of changes to women's State Pension age. We are presenting this to Parliament and asking it to intervene and identify a way to provide appropriate remedy. orlo.uk/5ACtR
00:00 - "Too many leaders are interested in preserving the reputation of their organisation, rather than listening to citizens." Ombudsman @RobBehrens1884 warns that hospitals are covering up serious mistakes in patient care. Read more in @thetimes (paywall): thetimes.co.uk/article/medica…
- We've published an update on our investigation into failings in DWP's communication of changes to #StatePensionAge. Visit our website to find out more: ow.ly/bjs250KjSeN
- "Listening when things go wrong is the very least patients should expect." In our blog for #WorldPatientSafetyDay, Director of Strategy @K_Eisenstein says safe care needs patient voices, but is the NHS ready to listen? Read more: ow.ly/Ts7E50PMkq1
- Today we’re presenting the findings from our new report 'Broken trust: making patient safety more than a promise'. The report examines cases where patients died due to avoidable errors & sets out how we can #PatientSafety more than just a promise. ow.ly/K4yE50P05AG
