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Niantic Support
@NianticHelp
Official support account for @pokemongoapp, @pikminbloom, @mh_now_en and @nianticwayfarer. Now a part of @Scopely!
San Francisco, CA
nianticlabs.com/support
Joined April 2017
12.8K
Following
453.2K
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Posts
  • user avatar
    Niantic Support
    @NianticHelp
    Jul 15, 2019
    Trainers, two feature revamps are coming to Pokémon GO! We are rolling out an updated appraisal system to give you more detailed information on your Pokémon's stats, and will soon be updating the Charged Attack mechanic in Trainer Battles. Watch for a preview!
    00:00
  • user avatar
    Niantic Support
    @NianticHelp
    Jul 14, 2020
    Trainers, we're happy to share that when you use a Raid Pass, Premium Battle Pass, or Remote Raid Pass to join a Raid Battle, the pass will now be consumed when the Raid Battle begins instead of when you join the lobby.
  • user avatar
    Niantic Support
    @NianticHelp
    Dec 8, 2020
    Trainers, we’re investigating the current downtime in the app. We apologize for the inconvenience, and will update here when we have more information.
  • user avatar
    Niantic Support
    @NianticHelp
    Jul 21, 2020
    Trainers, we recommend saving your gift interactions during GO Fest Day 1 until the friendship habitat comes to you, as it will feature a Global Challenge to send gifts to friends. If the goal is met, gifts opened in the rest of the habitat’s time may contain an unexpected item!
  • user avatar
    Niantic Support
    @NianticHelp
    Apr 5, 2021
    Trainers, we're happy to share that we've increased the maximum number of friends you can have in Pokémon GO to 400!
  • user avatar
    Niantic Support
    @NianticHelp
    Sep 20, 2019
    Trainers, the make-up Legendary Raid Hour featuring Mewtwo with the move Psystrike will be on October 8, 2019 from 6 p.m. to 7 p.m. local time. Stay tuned for details.
  • user avatar
    Niantic Support
    @NianticHelp
    Jun 28, 2018
    Trainers, show your Friends some love! You can now carry up to 10 Gifts in your Bag, so don’t forget to spin the Photo Discs at nearby PokéStops and Gyms.
  • user avatar
    Niantic Support
    @NianticHelp
    Feb 20, 2021
    Trainers, Thanks for your patience while we looked into the Pokémon GO Tour: Kanto ticket issues. We will be hosting a bonus event for all paid ticket holders at a later date. Please stay tuned for details.
  • user avatar
    Niantic Support
    @NianticHelp
    Sep 18, 2019
    Due to technical difficulties, Legendary Raid Hour with Mewtwo will be postponed to a later date. We apologize for the inconvenience.
  • user avatar
    Niantic Support
    @NianticHelp
    Mar 12, 2020
    Good news, Trainers! In order for you to collect Gifts more easily, starting immediately, Gifts will drop from PokéStops and Gyms more frequently.
  • user avatar
    Niantic Support
    @NianticHelp
    Sep 27, 2019
    We're always looking for new ways to optimize the Pokémon GO experience for Trainers. To this end, we've recently updated where Pokémon can be encountered. We strive to improve with every change and thank you for your feedback. Stay tuned for more details.
  • user avatar
    Niantic Support
    @NianticHelp
    Sep 4, 2020
    Trainers, next week on September 10th, we'll be releasing a second 3 Remote Raid Pass bundle for 1 PokéCoin. We will be sharing further details through our official channels the week of September 14th, please stay tuned!
  • user avatar
    Niantic Support
    @NianticHelp
    Sep 6, 2019
    Due to previous issues impacting Trainers encountering certain Pokémon during Raids, from 9/7 1 pm PDT to 9/8 1 pm PDT, you can receive up to 2 free Raid passes per day. Thank you and we apologize for the inconvenience.
  • user avatar
    Niantic Support
    @NianticHelp
    Jul 27, 2024
    Next week, affected ticket holders will receive back Raid Passes used during the affected hours as well as 5 Star Pieces and 5 Lucky Eggs. #PokemonGO 3/3
    311K