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Mixcloud Support
@MixcloudSupport
The official X for @Mixcloud Support. Check out our FAQ for fast answers, troubleshooting, and top tips: help.mixcloud.com/hc/en-us/
help.mixcloud.com/hc/en-us/
Joined April 2015
4
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2,209
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  • Pinned
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    Mixcloud Support
    @MixcloudSupport
    May 28
    Replying to @MixcloudSupport
    The engineers have shipped a fix and the platform is now stable. We're continuing to monitor. If you were experiencing login, loading, or upload issues, please try restarting your app/browser and retry. Contact us here if you still have any issues: help.mixcloud.com/hc/en-us/reque… Thanks!
    261
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    Mixcloud Support
    @MixcloudSupport
    Jul 4, 2022
    We're aware of a bug that is causing problems for some people accessing the platform at the moment. Our team are looking into this and we hope to have the platform working as normal very soon
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    Mixcloud Support
    @MixcloudSupport
    Jul 12, 2024
    Our engineers are working to resolve intermittent access issues with the browser and app. We're very sorry for the inconvenience and we'll provide an update as soon as this is fixed.
    4.5K
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    Mixcloud Support
    @MixcloudSupport
    Aug 24, 2020
    We are continuing to work on fixing the bug causing a small number of users not to be able to access the platform. If you’re experiencing this issue, note that you’ll be able to fix it by clearing your browser cache and cookies
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    Mixcloud Support
    @MixcloudSupport
    Dec 20, 2021
    Our team are currently looking into a bug causing uploads to not process correctly. We hope to have this fixed as soon as possible and will be updating here when we have further information. Apologies for any inconvenience caused
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    Mixcloud Support
    @MixcloudSupport
    Sep 19, 2022
    We are aware of some problems with uploading affecting the platform as we release some updates. Our team are working through the bugs and will sort this as soon as possible
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    Mixcloud Support
    @MixcloudSupport
    Dec 14, 2020
    We'll be giving further updates when they're available
  • user avatar
    Mixcloud Support
    @MixcloudSupport
    Sep 15, 2020
    We're currently fixing a bug that is causing some users not to be able to access the platform. Please watch for updates from us about when this is fixed
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    Mixcloud Support
    @MixcloudSupport
    Sep 15, 2020
    We're now back up with the problem fixed. Apologies for the inconvenience caused by this
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    Mixcloud Support
    @MixcloudSupport
    Nov 14, 2020
    Apologies for any inconvenience caused by the database errors we're currently seeing across the platform. Our team are continuing work on solving these problems caused by a fault at our data centre
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    Mixcloud Support
    @MixcloudSupport
    Jul 18, 2022
    We've been alerted to a problem at our database. Our team are in contact with our database providers to minimise the disruption. Apologies for any inconvenience caused
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    Mixcloud Support
    @MixcloudSupport
    Dec 21, 2021
    Our team are continuing to clear the backlog of shows caught in the processing errors causing playback and upload problems. Apologies for the inconvenience caused by this and thank you for your patience as we sort this.
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    Mixcloud Support
    @MixcloudSupport
    Nov 8, 2024
    Our engineers are aware of intermittent issues with accessing the platform. Sincere apologies for the disruption, we're investigating now so we can get this resolved ASAP. We'll update here as soon as we have more information.
    2.4K
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    Mixcloud Support
    @MixcloudSupport
    Jul 4, 2022
    Our team have confirmed that the problem with our data centre has now passed and you should be able to use the platform as normal. Apologies for any inconvenience caused by this disruption