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Metro Bank Help
@MetroBank_Help
Metro Bank's official customer service page. For news and views @Metro_Bank
United Kingdom
Joined February 2015
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    We’re accredited to offer Bounce Back Loans and will open for applications as soon as possible. Read more here: metrobankonline.co.uk/bbls
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    Replying to @mahidmahidmahid
    @mahidmahidmahid Hi, I'm sorry to hear this but we don't offer free money. ^ZM
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    Our business customers can now apply for Bounce Back Loans. To apply for one, visit: metrobankonline.co.uk/bbls/
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    Our Bounce Back Loan application is up and running for customers who are already in the queue. We'll re-open for more customers as soon as possible.
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    As there's a long wait at the moment, we've temporarily paused more customers being able to join our online queue for Bounce Back Loans. Anyone already in the queue will not be affected and able to make their application when it's their turn.
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    We're here to help Monday to Fridays 9:00-17:30. Over the weekend and bank holidays, please contact our colleagues on 0345 0808 500. Thanks!
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    We're aware of a recent problem with our Bounce Back Loan application. We're sorry & we're working hard to fix it. We've paused the queue overnight & will update you tomorrow after 09.00. To keep your place in the queue, use the email alert & we'll notify you when it's your turn.
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    We're working as quickly as we can to help our customers with Bounce Back Loans.
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    Our Bounce Back Loan application is up and running for customers who are already in the queue. We'll re-open the queue for more customers to join tomorrow from around 10.00.
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    Replying to @AjW66141165
    @AjW66141165 Hi Aj, May I ask that you DM us so we can see how best to assist you further please. ^JK
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    #BeYourOwnHero in the fight against fraud. If you know what to look out for, you’ll be able to recognise us from the fraudsters. Check out metrobankonline.co.uk/Fraud-and-secu… to find out how to protect yourself and your money.
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    We're continuing to work as quickly as we can to help our customers with Bounce Back Loans.
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    Need extra support with banking? Maybe you have a disability or find it hard to manage money, or you’re going through a stressful time? Please let us know. We’ll make a note on your accounts so you won’t have to mention it again. Find out more here: ow.ly/gWQc50LkcuV
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    We are currently experiencing technical difficulties affecting some of our customers. Please bare with us as we work to resolve this as quickly as possible. We are sorry for the inconvenience.