So sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
For a status check on your order, please contact Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.
For the best assistance now, please contact Mattel Creations Support team. They can be reached by phone at 0800 032 6641 and are available Monday through Friday 8a.m. – 5p.m.
We hear you, greatly appreciate your patience with us, and can understand your frustration. You may contact our Consumer Services team by phone at 1-800-524-8697. They're available Monday - Friday, between 9am-6pm EST. Or you can contact us here:
Hey there! To check the status of your order or additional assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday-Friday, 9am-6pm EST