MEXC Customer Support (@MEXC

MEXC Customer Support

4,602 posts

MEXC Customer Support

@MEXC_CST

CST - Customer Service Team

Joined June 2025

Pinned
MEXC Customer Support
@MEXC_CST
Jun 8
🎁 Exciting news for the MEXC community! Our Milestone Campaign is underway, and the first milestone is just around the corner. 🚀 Here’s how you can join: ✅ Follow @DerrickYeo61993 ✅ Repost the original tweet 🚀 Boost your chances: Reply to the original tweet with your MEXC
Derrick Yeo
@DerrickYeo61993
Jun 8
I’m usually the one solving your issues behind the scenes. Today, I’m the one giving back. 🎁 📅 Campaign Period: 2026.06.08 – 2026.06.30 🏆 Follower Milestones (Starting Count: 1,860) 🎯 Tier 1 — 2,160 Followers (+300) • 5 Winners × 8 USDT 🎯 Tier 2 — 2,460 Followers (+600)
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MEXC Customer Support
@MEXC_CST
Nov 3, 2025
Dear MEXCer, To help users under risk control submit their materials more quickly and efficiently, you can now upload the required documents through our self-service system. If you have already contacted us and submitted your documents, please use the expedited channel below:
mexc.com
MEXC Exchange: Your 0-Fee Gateway to Infinite Opportunities - Trade Bitcoin, Ethereum & Most...
MEXC is your 0-fee gateway to infinite opportunities. Explore the world's leading cryptocurrency exchange for buying, trading, and earning crypto. Trade Bitcoin BTC, Ethereum ETH, and more than 3,000...
44K
MEXC Customer Support
@MEXC_CST
Oct 31, 2025
Replying to @nobrainflip
Recent online discussions have circulated unverified rumors regarding MEXC’s financial status. We would like to clearly state that these claims are false and misleading. MEXC remains in strong financial health. All user assets are fully backed, and our Proof of Reserves (PoR)
mexc.com
MEXC Exchange: Your Easiest Way to Crypto - Trade Bitcoin, Ethereum &Most Trending Tokens
MEXC is a secure and reliable cryptocurrency exchange for trading Bitcoin, Ethereum, Litecoin, EOS, TRON, USDT, XRP, etc. MEXC provides various services: Spot, ETF, Margin, OTC, Futures, PoS Staking
24K
MEXC Customer Support
@MEXC_CST
Aug 14, 2025
The issues that previously affected certain futures trading services have now been fully resolved, and all functions are operating normally. We truly appreciate your patience and understanding during this period, and we will continue to optimize our systems to provide you with a
MEXC Customer Support
@MEXC_CST
Aug 14, 2025
Dear MEXCer, We have identified issues affecting certain services of futures trading. Please rest assured that all your assets on MEXC remain fully secure. Our technical team is actively working to resolve the issue, and we will notify you immediately once normal functionality
56K
MEXC Customer Support
@MEXC_CST
Aug 14, 2025
Dear MEXCer, We have identified issues affecting certain services of futures trading. Please rest assured that all your assets on MEXC remain fully secure. Our technical team is actively working to resolve the issue, and we will notify you immediately once normal functionality
46K
MEXC Customer Support
@MEXC_CST
Nov 1, 2025
Replying to @maxleebtc
Hi @maxleebtc, thank you for your message! In some cases, asset withdrawals may be temporarily restricted due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to
53K
MEXC Customer Support
@MEXC_CST
Nov 2, 2025
Replying to @BrutalBtc
Dear MEXCer, Hello, thank you very much for reporting the abnormal price fluctuations of the JPY forex pair. Regarding the abnormal price fluctuations of the JPY forex pair on November 2nd, we have received your information, and the relevant team is currently verifying and
7.3K
MEXC Customer Support
@MEXC_CST
Oct 11, 2025
Replying to @ChimaevXBT
Hi @uduz , thank you for your message! In some cases, asset withdrawals may be temporarily restricted due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard
13K
MEXC Customer Support
@MEXC_CST
Oct 18, 2025
Replying to @catecoin
Dear User， We are aware of the issue you mentioned here and we will conduct the investigation with our listing team. Thank you for your concern.
2.6K
MEXC Customer Support
@MEXC_CST
Jul 16, 2025
All deposit services have now been fully resumed.
MEXC_Builders
@MEXC_Builders
Jul 16, 2025
We are pleased to inform you that all deposit services have now been fully resumed on MEXC. If you still have the deposit issue, please feel free to contact our online service team. We appreciate your understanding and value your continued support.
8.2K
MEXC Customer Support
@MEXC_CST
Oct 31, 2025
Replying to @AbdullahAbodbos
Hi @AbdullahAbodbos, thank you for your message! In some cases, asset withdrawals may be temporarily restricted due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to
6.9K
MEXC Customer Support
@MEXC_CST
Sep 22, 2025
Replying to @ym_247
Your account is currently fully accessible. If you have any questions, feel free to contact us anytime. Thanks for your patience and cooperation. Your support is highly appreciated.
704
MEXC Customer Support
@MEXC_CST
Jul 16, 2025
Our technical team is actively working to resolve the issue, and we will notify you immediately once normal deposit functionality is restored. We sincerely apologize for the inconvenience caused and truly appreciate your continued understanding and support.
MEXC_Builders
@MEXC_Builders
Jul 16, 2025
Dear MEXCers, We are aware of an issue where deposits for certain tokens may be delayed or not credited properly. Please rest assured that all your assets on MEXC remain fully secure.
4.8K
MEXC Customer Support
@MEXC_CST
Oct 27, 2025
Replying to @cecilia_hsueh
This is a SCAM, Cecilia's account has been hacked, please don't send your money to scammers!
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