Pinned
🆕 We've redesigned ticketing at aka.ms/HaloSupport to provide players with a simpler form. These changes will help you get back to playing faster. Thank you to all ticket submitters for helping us make the games better for everyone!
Halo Support
1,252 posts
Halo Support
@HaloSupport
Official release, outage, and flight updates for @Halo. Report in-game issues to the dev team and get in touch with support agents at aka.ms/HaloSupport
- Please be patient, Spartans! We're aware of an issue where players are hitting a blue screen upon trying to launch #HaloInfinite. Beta build is working through our systems and should hit your console as an update shortly. We're working as hard as we can to get you in the game.
- #HaloInfinite players can now earn XP by completing matchmade games. The "Play 1 Game" Daily Challenge is worth 50 XP each. The Challenge deck is also being updated to better serve players of all skill levels. (1/4)
- Online services for legacy Halo Xbox 360 titles have been discontinued. The affected games will remain playable indefinitely, but some experiences will be impacted. Please visit support.halowaypoint.com/hc/en-us/artic… for more details
- When the #HaloInfinite Campaign launches tomorrow at 10am PT, players who have downloaded the Multiplayer Beta will have a smaller download size. While download sizes may vary by platform, this guide will give you an idea of what to expect tomorrow.
- The time is here, Spartans! You should know be able to download the #HaloInfinite beta! If you're still experiencing an issue downloading the game, please restart console or Xbox app on PC. If you encounter a blue screen after that, please file a Halo Support ticket.Please be patient, Spartans! We're aware of an issue where players are hitting a blue screen upon trying to launch #HaloInfinite. Beta build is working through our systems and should hit your console as an update shortly. We're working as hard as we can to get you in the game.
- XP rewards for the first six Daily Challenges in #HaloInfinite have been increased. Your first match rewards 300XP, the next 2 matches reward 200XP each, and the next 3 matches reward 100XP. After completing these first 6 Challenges, all match completions reward 50XP each.
- An update for #HaloInfinite is now live on all platforms. If you're currently playing, close and relaunch Halo Infinite to install the update. Download size is approximately 1 GB or less. More info in the December 15 update section of our release notes. support.halowaypoint.com/hc/en-us/artic…
- We know many Xbox players are waiting a long time at "Pending" on the Xbox Insider Hub app right now. The servers are under extremely heavy load; please be patient, try again if the "Pending" times out, and stay tuned.
- New playlists and Challenge changes are now live in #HaloInfinite. If you're currently playing, close and relaunch Halo Infinite to see the changes. More information in the December 14 update section of our release notes. support.halowaypoint.com/hc/en-us/artic…
- Replying to @HaloSupportAs a result of these changes, all progress on active Daily and Weekly Challenges will need to be reset, however, all players who sign-in between November 23-30 will receive this week's Ultimate Reward: the Sigil Mark VII Visor. (4/4)
- Halo Xbox 360 services are going offline in December. Just a reminder that the affected games will remain playable indefinitely, but some experiences will be impacted. Please visit aka.ms/Halo360 for a full breakdown.
- December 2021 is when we'll be sunsetting Halo Xbox 360 online services. The affected games will remain playable indefinitely, but some experiences will be impacted. Please visit aka.ms/Halo360 for a full breakdown.
- Players will be able to download and play the #HaloInfinite Campaign tomorrow, Wednesday 12/8, at 10am PST. There is no preload for full Campaign download.
