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Groupon Help U.S.
@GrouponHelpUS
US Groupon Customer Support. Do you need help? Have a question about @Groupon? We're here to assist you 7 days a week, from 8am-6pm CST.
Chicago, IL
groupon.com/customer_suppo…
Joined June 2016
33
Following
6,678
Followers
Posts
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Mar 5, 2019
    Replying to @ccheyylaa
    This is not the Groupon experience we want you to have. We’re sorry for any difficulty with your Groupon purchase so far. Please send us a direct message and our Social Care team will be more than happy to help you today.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Nov 8, 2019
    Replying to @thewizgiz
    We understand this situation must be frustrating, and we'd like to have a chance to make it right. If you email us at [email protected], we will gladly revisit this issue for you.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Mar 31, 2023
    Replying to @RakeshSFNYC
    Hi Rakesh, If this about a purchase, please provide your order number and any other information we might need in order to help you out. Thank you! One of our Social Care team members will get back to you soon.
    24K
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Feb 11, 2021
    Replying to @bIiccy
    Hi Alessandra! Sorry for the trouble. Let us try what we can do. Please contact us via Direct Message, and we’ll gladly assist!
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Feb 28, 2020
    Replying to @ash_ya_mutha
    Hi Ash! We’re really sorry to hear about this poor experience. We truly appreciate receiving feedback like this and use it to review the deals that we run on our site. Please provide us with this information via DM. We'll definitely assist you with this.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Mar 31, 2023
    Replying to @mattturck
    Hi Matt, Thanks for reaching out. If you have not yet provided it, please send us the email address associated with your Groupon account. Thank you! One of our Social Care team members will get back to you soon.
    2.9K
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Dec 6, 2022
    Replying to @foxerrific
    These views are not consistent with our values as a company -- and as human beings. We have removed this merchant's promotion from our marketplace.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Mar 7, 2020
    Hi Brandon! If you're referring to any negative experience with this Groupon please send us a Direct Message. Our Specialty Team will gladly investigate this for you. Thank you.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Dec 8, 2022
    Replying to @edsonhsu
    Sorry for any hassle! Groupon has geolocation rules enabled that prevent access to our website if you are not located in a country where Groupon operates. If you are in Brazil at the moment it will not allow you to access the site as we sadly do not operate in this country.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Dec 6, 2022
    These views are not consistent with our values as a company -- and as human beings. We have removed this merchant's promotion from our marketplace.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Jul 30, 2017
    Replying to @JohnLukeNYC
    Please send us a DM today with more information about your purchase and we can take a look at this for you, John. Thank you!
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Apr 16, 2020
    Replying to @Harleyquinn472
    We completely understand your frustration and assure you this is never the experience that we want you to have. Please send us a DM so that we can take care of this issue for you.
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Feb 20, 2017
    Replying to @davepeck
    glad we could help!
  • user avatar
    Groupon Help U.S.
    @GrouponHelpUS
    Mar 30, 2017
    Replying to @NashvilleSpurs
    thanks for the heads up! We'll have the Spoots updated today.