We see a lot of customers at General Medicine. This account is where we share what the care actually looks like. The referrals placed, the clinical calls made, the follow-through, and the customer satisfaction. Real cases, anonymized.
"Do I still have time?"
That’s what a customer wanted to know when they reached out after a potential HIV exposure. We confirmed they did. They started Truvada and dolutegravir the same day. The 28-day regimen was on its way to the pharmacy and an appointment for labs was
"Can I manage my psoriasis and my joint pain in the same visit?"
This customer was already on low-dose naltrexone and wanted to get her skin under control next.
We reviewed her full history, prescribed clobetasol with a clear 2-week use limit, and titrated her naltrexone to 4.5
"Why isn't clindamycin the first-line treatment for acne?"
That's what a recent customer wanted to know. She'd done her research and came in with a specific ask.
We reviewed her photos, completed pregnancy screening, and walked through why tretinoin 0.025% and benzoyl peroxide
"Can I get both of these handled in one visit?"
A recent customer came in with two things on her list: she wanted her vitamin D checked, and she'd been dealing with anxiety and wanted to explore new treatment options.
Her clinician reviewed her history, ordered the lab, and
"Do I actually have sleep apnea, or am I just tired?"
A customer came in with that exact question. His wearable health tracker had flagged disrupted sleep but he wasn’t sure it was worth taking seriously. We went through his history, the wearable data, and his symptoms – talking
"What does my MRI actually mean?"
A customer came in with MRI results from she didn't know how to interpret, and no way to talk to the ordering provider quickly. She had enough anxiety to make the not-knowing worse than any specific fear.
We reviewed the images alongside her
"Is it safe to take an antibiotic while I'm still breastfeeding?"
A customer urgently needed to treat the mastitis she'd woken up with. She sent photos of the affected area through chat, confirmed her temperature, and had a diagnosis within minutes. She asked questions and got
"Do I have MS?"
A recent customer booked a same day appointment, nervous about what she'd read about her own MRI.
We reviewed the images with her history in front of us: no demyelination, no lesions consistent with MS. She left with two referrals placed before the visit ended:
"How long do I actually have to stay on this?"
That's what a recent customer wanted to know. She'd been on varenicline to help quit smoking for a few weeks and wasn't sure when it was safe to stop.
We reviewed where she was in her plan and walked through why 12–16 weeks gives
"Can I get my cardiac clearance done here in Pittsfield, or do I have to travel?"
A recent customer needed an EKG and echocardiogram before her embryo transfer. This was time-sensitive, with results going straight to her fertility specialist. She wanted to know if she could get
After an urgent care visit, it’s common to need specialist follow up. But what if you’re unable to get in for weeks? A customer in that situation came to our AI late at night to explore what happened and figure out next steps, then booked a same-day visit for later that morning.