Move to the rhythm of excellence with the world’s largest airline alliance. Enjoy priority privileges, seamless connections, and loyalty rewards across all 25 Star Alliance member carriers — and make any multi-airline journey effortlessly connected.
Customer update on A320 global software issue
Air New Zealand is affected by a global Airbus software update required on all A320 aircraft, causing disruption to some of our flights.
If you’re travelling on an affected A320 route up to and including Tuesday 2 December, we are
UPDATE: Airbus A320 Global Software Issue
We’re currently experiencing a global software issue affecting Airbus A320 aircraft. Our A320 fleet is safe to operate, however, as a precaution, we grounded all A320neo aircraft this morning.
To allow aircraft to get to their
UPDATE: Airbus A320 Global Software Issue
We’re currently experiencing a global software issue affecting Airbus A320 aircraft. Our A320 fleet is safe to operate, however, as a precaution, we grounded all A320 aircraft this morning.
To allow aircraft to get to their destination
We’re currently affected by a global software issue impacting Airbus A320neo aircraft. As a precaution, all our A320neo aircraft will be receiving a software update before operating their next passenger service. This will lead to disruption across a number of our A320neo flights
Be on island time in less time 😎🌴 Now flying non-stop from Christchurch to Rarotonga in 4hr 40mins ✈️
Subject to Regulatory Approvals. Operating seasonally between June to October. On sale from Wednesday 5th November.
UPDATE: Microsoft global system outage
Microsoft has identified a solution to the global outage, and our teams are bringing systems back online. The Air NZ app is now up and running again.
We experienced some minor delays to international and domestic flights this morning but
Microsoft global system outage
We’re currently affected by a global Microsoft outage that’s impacting some Air New Zealand systems. You may have trouble using some of our online services during this time.
Our flights are experiencing some minor delays due to the outage. If
Move to the rhythm of excellence with the world’s largest airline alliance. Enjoy priority privileges, seamless connections, and loyalty rewards across all 25 Star Alliance member carriers — and make any multi-airline journey effortlessly connected.
Online payments are now back up and running. The issue affecting our payment systems has been resolved. You can now complete bookings and payments as normal.
Thank you for your patience and understanding while we worked to get this fixed. 💜
We’re currently experiencing an issue with our online payment systems 💳Customers can’t make payments for bookings through our website or app.
In-person payments at airports and the Airpoints Store are not affected. Our teams are working hard to fix the problem and get things
Two Airbus A321neo aircraft have joined our fleet 🛫🎉 The first aircraft landed in Auckland last night after completing its 19,342km journey from the Airbus facility in Hamburg, with stopovers in Muscat, Kuala Lumpur and Cairns. Did anyone spot the sleek silhouette in the sky?