Pinned
Introducing: The Support platform 💫
✦ Unified Inbox
✦ Customizable Messenger widget
✦ AI agent
✦ Email support
✦ Native requests & feedback
Fast, modern, and built for collaboration.
Included in all plans!
Featurebase
330 posts
Featurebase
@FeaturebaseHQ
Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫
- New: Custom Inbox views 🗃️ You can now save custom Inbox views to quickly access the conversations that matter most. Create views using filters like status, channels, assignees, tags, SLA, and more. Then pin your most important views to the sidebar.
Some useful views: 🪲 Bug reports - Bug report tickets or messages mentioning “bug” 🎟️ Tickets only - Focus on tickets without regular support conversations ⏰ Stale convos - Find conversations waiting too long for a reply 🚨 High priority - Combine priority, SLA due time, - Introducing: Featurebase MCP server 🤖 Connect Featurebase directly to Claude, ChatGPT, Cursor & your favorite AI tools. Ask anything. Do anything. No code, no custom integrations.
Replying to @FeaturebaseHQSome prompts to get you started: ⟡ "What top paying customers are at risk of churning?" ⟡ "Update all help center articles with the latest info on XYZ" ⟡ "Summarize this week's feedback by theme & assign owners" No custom integrations. Just a conversation.Works with Claude, ChatGPT, Cursor & any MCP-compatible tool. Available on the Professional plan. Learn more & set it up: - New this week: ✦ Command-K action menu ✦ Keyboard shortcuts ✦ Settings rework
Replying to @FeaturebaseHQKeyboard shortcuts ⌨️ Featurebase now has a full keyboard shortcut system across the support inbox: Z - Snooze A - Assign N - Compose a note M - Use macro Q - Draft an AI reply J / K - Move between conversations And much more! Press ? to open the full cheatsheet.
Settings rework ⚙️ We've reorganized Settings to be much simpler as Featurebase has grown. ⟡ 4 sections: Personal, Products, Workspace, Data ⟡ Settings for products you don't use stay collapsed ⟡ Consistent layout, icons, sub-navigation Update: feedback.featurebase.app/changelog/inbo…
- Introducing: Tickets 🎟️ Featurebase now supports tickets, so your team can handle complex issues that need time, collaboration, or multiple steps to resolve. Works out of the box with Workflows, SLAs, multi-brand, AI translations & integrations like Linear & Jira.
3 ticket types for every workflow: ✦ Customer tickets - keep customers in the loop with real-time status updates ✦ Back-office tickets - collaborate internally without involving the customer ✦ Tracker tickets - track shared issues and communicate updates one-to-many
00:00Customers stay in the loop automatically: ✦ Ticket Portal next to Help Center & Feedback board ✦ Tickets tab in the Messenger ✦ Automatic emails for status changes Get started today 👇 help.featurebase.app/en/articles/34…
- Happy customers of our customers 🫶One thing I love with @Creem_io, is that they have a public roadmap! You can ask for new features, upvote the already existing ones, and you receive an email when they release something you wanted 👏🏻
- New: Dynamic Variables ✨ You can now personalize messages, changelogs, surveys, and more with customer data like {first_name} or {company_plan}. Just type { in the editor and pick a variable. You can also set fallback values for when data is missing.
You can use dynamic variables in: ⟡ Macros and message templates ⟡ Workflows ⟡ Changelogs and Surveys ⟡ Messenger greetings Make every customer interaction feel personal, without the manual work! Learn to set it up: help.featurebase.app/en/articles/78…
Other releases: ⟡ "Select all" bulk select option for filtered post lists ⟡ Add follow-up questions when voting on users behalf ⟡ A lot of smaller bug fixes & improvements - New this week: ✦ Merge user profiles ✦ Recent page views ✦ More contact metadata We've made it easier to keep your user data clean and give your team more context when helping customers.Merge user profiles 🧹 You can now merge duplicate leads into existing users so all conversations, attributes, and history live in one place. The merging can be done manually from the Inbox or by updating a lead's email in their profile.
More captured data 🏷️ The Messenger now automatically captures more data about users: ✦ Recent page views ✦ Browser info & language settings ✦ Operating system & location ✦ And more This helps your team provide faster support without asking extra questions.
