user avatar
FACEIT Community Support
FACEIT
@FACEITSupport
Visit support.faceit.com as the official destination to get help with FACEIT. FACEIT is the leading competitive gaming platform for multiplayer gaming.
London, England
support.faceit.com/hc/en-us
Joined March 2016
9
Following
17.7K
Followers
Posts
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Mar 23, 2022
    Replying to @caspercadiaN and @FACEIT
    This player has been given a long ban for this behaviour. Actions like this have no place anywhere, especially on FACEIT, so if anyone else does see any behaviour like this in their matches please do not hesitate to make a ticket and swift action will be taken.
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Apr 15, 2025
    To enable voice comms and chat logs when watching a demo, here are some essential commands to paste in the console: tv_listen_voice_indices_h -1 tv_listen_voice_indices -1 tv_relaytextchat 2 Any evidence submitted when creating a ticket helps us take appropriate action.
    211K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jul 29, 2025
    Last night’s CS2 update caused some issues. The team worked through the night to address them, but a few problems persist. We're actively working on a full fix and will share an update by 2PM CEST if it's not resolved by then. Thanks for your patience.
    257K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jul 29, 2025
    Update: FACEIT is coming back. Our team has resolved all identified issues and we are now gradually reopening queues. We are closely monitoring live matches to ensure platform stability. Thank you for your patience and support throughout the day 🙏
    161K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jul 29, 2025
    ⚙️ We’ve made good progress on crash fixes and are testing a new version. Stability is better, but some features are still impacted. ⚠️ Another update is planned for tonight. No ETA yet, but we’re moving in the right direction. Thanks for your patience.
    157K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Sep 27, 2023
    All queues are currently closed due to CSGO servers being offline. We will update you when everything is back up.
    46K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jul 29, 2025
    ⚒️ We're still dealing with ongoing plugin crashes, and unfortunately, there's no solid ETA yet. ⚠️ Events like ESEA League matches remain at risk of disruption. We're in touch with partners and recommend rescheduling. Next update around 9 CEST. Thanks again for your patience.
    170K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Apr 13, 2022
    Replying to @Mrtweeday
    I've given the user a lengthy ban for his truly abhorrent comments made in your game. These comments have no place on our platform, or anywhere else in the world. I've made the dev team aware of your feedback regarding the platform and hope the rest of your day is more enjoyable.
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Apr 7, 2024
    We're aware of an exploit/bug in the game, currently exploring if we can patch it on our side. Rest assured, appropriate actions will be taken against those exploiting it.
    96K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Aug 3, 2025
    We’ve temporarily closed queues while our teams investigate and work to resolve the widespread “Configuring Server” error that many of you have reported. We sincerely apologize for the disruption and appreciate your patience as we work to fix the issue. We’ll keep you updated as
    121K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jul 29, 2025
    We’re making steady progress on fixing the issues caused by the latest CS2 update. Some features are still impacted, but we’re actively rolling out fixes and keeping a close eye on everything. Thanks for your patience. We’ll share another update in 3 hours (or sooner if needed).
    125K
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Mar 2, 2022
    There is an issue with the site, right now. We are looking into the causes and we are sorry for the issues!
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Jun 7, 2022
    Replying to @iskCSGO and @FACEIT
    He's been dealt with, thank you for bringing it to our attention.
  • user avatar
    FACEIT Community Support
    FACEIT
    @FACEITSupport
    Oct 3, 2024
    The recent update caused some issues with our plugin, and we're currently working to fix them. We sincerely apologise for the downtime. Our team is working as quickly as possible to resolve the problem.
    106K