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ℹ Here are some troubleshooting recommendations to help resolve capture card issues with Nintendo Switch 2:
(🧵 THREAD)
Elgato Support
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Elgato Support
@ElgatoSupport
Support for @elgato products, 10AM-7PM ET, Mon-Fri. Holiday response delays expected. For FAQs or email/phone support, visit help.elgato.com
- ⚠️: The Windows 10 Spring Update introduced new privacy settings that may interfere with certain capture cards. If your capture card is not showing a signal after updating, please take a look at this post for a solution: reddit.com/r/ElgatoGaming…
- ℹ️ We've released an updated OBS Studio Stream Deck plugin that is compatible with OBS Studio 28. More info and download links here: help.elgato.com/hc/en-us/artic…
- ℹ️ Our team is aware of an issue with the Discord plugin for Stream Deck not working as expected. 🛠️ We are investigating and will share more information when it becomes available.
- ⚠️ Stream Deck Users ⚠️ ℹ️ We've temporarily rolled back the Control Center plugin update, which caused unintended behavior when controlling multiple lighting devices. ➡️ How to get the previous Control Center plugin version reddit.com/r/elgato/comme…
- We've been verified! Thanks @twitter. Now you know it's really us when we help you with any Elgato related questions.
- ⚠️ We've released Stream Deck version 4.2 today. If your software is saying that 'Elgato Remote Control' is not available, be sure to update your OBS Studio to version 23.1 and reinstall the Stream Deck software. gaming.help.elgato.com/customer/porta…
- ℹ️ Wave Link users on macOS: We’re putting the finishing touches on Wave Link for macOS 11. Please note - this update will not be ready for tomorrow's launch of macOS 11 Big Sur. ➡️ If you use Wave Link on macOS, please do NOT upgrade to macOS 11 Big Sur just yet.
- We're investigating an issue where the HD60 Pro does not work in certain PCIe slots on AMD Ryzen AM4 motherboards.
- Thank you for bringing this to our attention. This has been reported to our Partnerships Team, -TV
- We just released Stream Deck 2.0.1. This version resolves login issues some users were experiencing following the major 2.0 update. The update is available in the Stream Deck app or by downloading it from e.lga.to/download.
- ⚠️ We’re aware of an issue with Twitch actions in Stream Deck 3.3 and have stopped the rollout while we investigate. ℹ️ If your software updated to 3.3, to regain Twitch actions, uninstall Stream Deck 3.3 and download 3.2 from e.lga.to/download.
- 📢 Marketplace.elgato.com is temporarily offline for maintenance. 🛠️ Our teams are working to get it online as soon as possible. Thank you for your patience.
- Experiencing crashes when launching Game Capture HD on Windows 7? We're on it.
