To help support our customers in Atlantic Canada, we are waiving data overage and data top up charges until Sept. 28 and will reassess at that time. Please stay safe.
Eastlink Support
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Eastlink Support
@EastlinkSupport
Welcome to our support channel. We’re here Mon-Fri 8am-9pm AST. Wknds 9am-5pm. Get to know us better here: @Eastlink
- To help our customers in Atlantic Canada navigate the effects of Hurricane Fiona, we are automatically applying free data overage and top ups until Sept. 28 and will reassess at that time. Please stay safe.
- As we continue to support our Atlantic Canadian customers in the aftermath of Hurricane Fiona, we will continue to automatically apply free data overage and data top ups until Monday, Oct.3. We will reassess at that time.
- Our thoughts continue to be with those impacted by the wildfires in NS. To help support customers in evacuation areas, we are automatically waiving all mobile data overage charges effective immediately through to the end of June.
- 1/3 Our crews are working to restore services in areas impacted by network damage sustained from the wildfires in Tantallon and Shelburne, including communities in Lunenburg and Shelburne Counties. We appreciate your understanding and patience and will update you in a few hours.
- We are aware that some TV customers may be experiencing an issue with their service this evening. Our team is working to resolve as quickly as we can. We apologize for the inconvenience.
- Update for NL customers: While our crews continue to make progress with repairs to our damaged fibre, there is still work to be completed in the coming hours. Services should begin to restore soon. We truly appreciate your patience.
- Thank you to our Eastlink technicians, like Peter in Antigonish, who continue to repair and restore services to our Atlantic Canadian customers. We’re making good progress and won’t rest until all of our customers are back up and running.
- Some customers in western Hfx/St. Margarets Bay are without service as a result of damage to our network caused by local road construction in the area. Our crews are onsite, working with NS Power & other partners to repair the damage and get service back up as quickly as we can.
- Update - NL customers: Our crews are actively working to repair the fibre damage caused by a third party earlier today. There is significant work required. We expect to have services restored later this evening. Thank you to our teams working hard to complete these repairs.
- We are aware of a Service Interruption impacting some Internet customers. Our technicians are working to resolve as soon as possible. We apologize for any inconvenience this may cause while we work through this issue.
- @nicolascott11 Hi Nicola, I see that a service Interruption has been declared in your area affecting Internet Services. Our repair crews are on-site as we speak, working to identify and resolve the problem as quickly as possible and thank you for your patience.
- Replying to @MereMacDonaldYes, we are automatically applying free data overage and data top ups until Oct 3 and then reassess -Thanks