Replying to @pheenoh
We're very sorry about this! This glitch is worse than when Majora's mask would freeze. We'd like to look into this for you. Can you please DM us with your email? -Sam
DoorDash Help
268.7K posts
DoorDash Help
@DoorDash_Help
We are committed to the needs of our customers and appreciate your patience. Please Chat via link below.
Joined July 2015
- We've been disheartened this weekend to see a video on social media of a Dasher being harassed while completing a delivery. We've fully refunded and compensated the Dasher and will not tolerate this kind of behavior from anyone on our platform.
- This is strange...We're very sorry to hear about this! Allow us to look into this matter. Can you please DM us with your email? -Sam
- Replying to @KirstiKarttunenHey there, Kirsti. Is it alright if we DM you to gather more information about the delivery driver in your video? We're doing what we can to help! -Linh
- Replying to @LunarSnow1Hello @LunarSnow1, I cannot express how sincerely sorry I am that we let you down with this abhorrent experience. That is absolutely terrible and should not have happened. Please DM us your email and phone number so I can get this corrected and properly escalated ASAP. - Travis
- We’re currently experiencing issues with the DoorDash platform. Please know that we’re doing everything we can to resolve this as quickly as possible. Thanks for your patience and for being a loyal DoorDash customer!
- Replying to @m_lyrodelleHey @magalyrodd, I want to get this looked into ASAP, we strive for amazing quality and I'm sorry this experience fell short of that. Please DM us your email and phone number as well as the order date so I can get to work. - Sam
- We’re working it… currently, the DoorDash consumer platform is down but we’ll be back up in a flash! Hang tight and we’ll let you know once the platform is fixed. Thanks!
- Replying to @ericandreBIRD UP! 🐦 Please send us a DM with your email and we'll take care of ya! 😁 -Leo
- We’re currently experiencing issues with the DoorDash platform. Please know that we’re doing everything we can to resolve this as quickly as possible. Thanks for your patience and for being a loyal DoorDash customer!
- Replying to @_sarahsnowHey @_sarahsnow, that's certainly no way to make a friend! I'm sorry your brother get left waiting and hungry, please DM us the email and phone number associated with the account as well as the order date so I can get to the bottom of this. - Sam
- We are currently experiencing issues with our consumer platform. We are working to resolve this as quickly as possible. Thank you for your patience.
- Our customer platform is currently down. We’re working on it and we’ll reach out when we’re back up and running. Thanks for your patience.
- Replying to @rahm3shHi Rahm3sh, We take these matters very seriously and want to get in contact with the Dasher to ensure his well-being. If you have any contact information for the Customer or Dasher, please send us DM! - Matthew