Replying to @reegnkay and @Deliveroo
@PrincessNatz85 Rest assured we will be reaching out to the customer, investigating immediately and will no longer work with this rider.
Deliveroo Help
144.2K posts
Deliveroo Help
@DeliverooHelp
Need help with an order? Follow us and DM your account email + order no. Here to help daily 10am-11:30pm. Alternative contact details: deliveroo.co.uk/contact
- Replying to @reegnkay and @DeliverooThank you for raising this with us. This is completely unacceptable. Rest assured we will be reaching out to the customer and investigating immediately. JK
- Replying to @DeliverooHelpWe can confirm that rider's contract with Deliveroo has not and will not be ended, but there should always be mutual respect between customers and riders during deliveries, particularly in these difficult times. We're finding out more about this specific incident. (2/2)
- Replying to @reegnkay and @Deliveroo@JordanWSmith21 This is completely unacceptable. Rest assured we will be reaching out to the customer, investigating immediately and will no longer work with this rider.
- Thanks for sharing this with us. We'll escalate it to our Rider Operations Team – please DM us with more information about the video so we can investigate this further
- Replying to @DuttstepThanks for letting us know. We'll escalate it to our Rider Operations Team – please DM us with more information on the exact location and your contact number B.E
- Replying to @bambinobeckySo sorry to hear of your experience, Becky. Please drop us a DM with further information so we can follow this up.
- We’re currently having some difficulties across the app and website, and we’re working hard to get back up and running ASAP! Thanks for your patience. Feel free to DM us with your account email address for support and we’ll get back to you when we can.
- We sure do!
- What a guy! Great to see Joe could lend a helping hand - we hope nobody got stung! 🕷🕸 We'll drop you a DM you shortly so we can give Joe the praise he deserves 👋
- Thanks for letting us know, we'll get this looked into. If you've already been in touch with our Care team they'll take care of this, but if not, please DM us with your account email address and we'll follow up as soon as possible.
- Replying to @davidhall75 and @DeliverooThanks for letting us know, David. Rider Operations Team would like to look into this, please DM us with more information on the incident. - EL
- Replying to @AmyCracoSo sorry to hear this Amy, please DM 📨 us your account email or jump onto Live Chat 💬 so we can investigate further for you.