Replying to @cnr1x_
CeX Customer Support
45.1K posts
CeX Customer Support
@CeXSupport
Official Customer Support channel of @CeX
You can also reach out to us through facebook.com/CeX instagram.com/cex and webuy.com/support
Joined March 2018
- @rachit55301227 Hi Tom, As you are already following us on Twitter, you should be able to DM us. The DM option is beside the "Follow" option and denotes an envelope sign. - Zaiba (1/2)
- he @pmonsss Really sorry about this. Could you please DM us with the name of the store you purchased it from, the exact date and time of your visit and the mode of payment used for the purchase? -Eric.
- Replying to @BobWallaceJnr1@DavidJamesMaso3 @BobWallaceJnr1 Hey Bob, I am sorry to hear about this! I suggest you take your phone & your invoice to your local CeX store and they'll be happy to assist as per our policy (tinyurl.com/328nxkwk). - Roshan
- Hey @TheSEGAHolic My colleague just got back to your DM. Feel free to get back to the message for any further queries. :) -Jitendra
- Replying to @NFT_Costa1 and @CexHeya, my colleague has already shared the details with you on Facebook with regards to this case. If you still need further help, please get back to us on that thread. -Louisandra
- Replying to @NFT_Costa1 and @CexHi, I'm sorry about the inconvenience caused. I see you have contacted us via Facebook as well and my colleague is assisting with the situation. Please get back on that thread for further assistance. - Roshan
- @FreeneyEmma Yes, our stores are closed but we're still fulfiling online orders :) -Eric.
- Hey there, we have carried out a complete investigation regarding the item you returned. Since it was returned to us after 7 months with physical damage, I am afraid we are not able to do much. You can refer to our email conversation. -Kiran
- Hey Simon, we are unbale to reply to multiple threads so my colleague will share a response via email only. - Roshan
- Hello @Abz63923067, what can I help you with? - Nishad
- @dee87168682 Hey Dee, Sorry I couldn't get back to you sooner. I am looking into this for you and will DM you with an update asap. -Vanessa
- @NEW_APPLE_GLASS Hey, I do understand your concern here but please do not worry, Please DM us with the order number and the name of the store where the item was handed for testing. - Floyd