CapCut Support (@Capcut

CapCut Support

579 posts

CapCut Support

@Capcut_CS

CapCut global customer support team, focusing on providing professional technical support and troubleshooting services for CapCut users worldwide.

Joined April 2025

Pinned
CapCut Support
@Capcut_CS
Jul 29, 2025
🔥 Your Voice, Our Priority 🔥 Hi creators! We're CapCut Support team! we're here to unblock your creativity. ✨ Quick Help Zone ✨ Q: "Pro paid but features locked? Log-in failed?" → DM us your UID! We'll fix it ASAP ⏱️ Q: "Having questions or suggestions while using the
25K
CapCut Support
@Capcut_CS
Oct 28, 2025
Replying to @amolamlb @TeamYouTube and @capcutapp
Dear user, we are sorry for the inconvenience caused. Currently, some voice options may not be available. In the meantime, you may explore the available voice options on the parhel. Thank you for your patience and understanding!
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CapCut Support
@Capcut_CS
Oct 27, 2025
Replying to @ReconEnforced and @capcutapp
Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!
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CapCut Support
@Capcut_CS
Aug 25, 2025
Replying to @Nitrosinister1
Dear user, could you please let us know the email that you used to contact us, so I could flag your case to the internal team to double check on it please? Thank you very much!
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CapCut Support
@Capcut_CS
Nov 16, 2025
Replying to @forhadsoohan and @capcutapp
Dear user, thank you for your feedback. CapCut is always committed to enhancing your experience. We're pleased to share that a new self-service invoice tool is already in active development to serve you better. Stay tuned!
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CapCut Support
@Capcut_CS
Jul 31, 2025
Replying to @Xx_DarkCrow_xX
Dear user, thank you for your feedback. Would you mind clarifying on the function that you're inquiring about - are you referring to Audio Captions, Audio Separation, Text to Audio or other audio functions not mentioned here? We'd love to hear more from you, please feel free to
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CapCut Support
@Capcut_CS
Aug 22, 2025
Replying to @Nitrosinister1
Dear user, we have received your feedback. To solve your issue, please could you share your UID and this screenshot to [email protected], where our specialists can provide professional supports to you. Thank you for your understanding.
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CapCut Support
@Capcut_CS
Aug 22, 2025
Replying to @xcszan
Dear user, we have received your feedback. Could I confirm more details of the situation that you're facing please? If you didn't receive your benefits after your payment, we recommend the following steps: 1. Ensure you are logged into the account used to purchase the
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CapCut Support
@Capcut_CS
Nov 17, 2025
Replying to @Chidluck15 and @capcutapp
Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to prioritize your case and give you
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CapCut Support
@Capcut_CS
Sep 30, 2025
Replying to @hidikahere and @capcutapp
Dear user, we are the CapCut support team and we appreciate your feedback. Please kindly note that CapCut continuously updates the app to improve overall user experience and performance. During this process, some features may be adjusted, relocated, or removed. We truly
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CapCut Support
@Capcut_CS
Aug 20, 2025
Replying to @veeroyal_ and @capcutapp
Dear user, thank you for taking your time to share your thoughts with us! We will surely deliver your valuable opinions to our internal teams, and we'll do everything to continuously optimize our products!
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CapCut Support
@Capcut_CS
Sep 2, 2025
Replying to @Nitrocaa
Dear user, thank you for taking your time to share your thoughts with us! We will surely deliver your valuable opinions to our internal teams, and we'll do everything to continuously optimize our products!
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CapCut Support
@Capcut_CS
Oct 28, 2025
Replying to @Brenfnds and @capcutapp
Dear user, we have received your feedback and we're sorry for the inconvenience caused to you. Could I confirm if the issue still remain? If so, could you please share the details of the issue with screenshots or recordings to our official customer service email
84
CapCut Support
@Capcut_CS
Oct 13, 2025
Replying to @SonicSpecter_
Dear user, we have received your feedback, and we're sorry to hear that you're not receiving the benefits of your Pro version after purchase. This may be attributed to several reasons. For example, you may log in to a non-member account, or your membership purchase has failed.
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