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BlockFi Support
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BlockFi Support
@BlockFiSupport
Official support handle for @BlockFi. We’re here to help from 9:00am - 5:00pm ET, M-F.
For account-specific support, contact us at: blockfi.com/contact
Joined December 2020
- As of 7:35 PM EST, some clients are reporting issues logging in on both mobile and web browsers. We are actively working on a resolution. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- As of 10:00 PM EST, primarily credit card clients are reporting issues accessing the mobile app and balances on the web app. We are actively working on a resolution. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- As of 11:13 AM EDT, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- As of 12:11PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- Reminder: Please make sure your app is updated when submitting a new withdrawal request. If you see an error screen, proceed to the app store and ensure you have installed version 5.4.2
- Some of our Credit Card clients are reporting issues logging in or viewing their credit card activity. Our teams are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- As of 2:29PM EST, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- The BlockFi platform will be temporarily unavailable due to scheduled maintenance on Tuesday November 16, 2021 from 12:01am ET to 3am ET. This will allow us to complete an upgrade of our authentication provider to provide a more scalable and safeguarded platform for you.
- Our team is aware of an issue preventing clients from accessing their BlockFi accounts. We can confirm that all clients' assets are safeguarded. We are actively working on a timely resolution and will share an update shortly.
- PSA: Starting today, some of our clients outside the US will begin to receive emails from us requesting additional account verification. We can confirm these emails are legitimate, but please reach out to our Client Service team if you have any questions: spr.ly/6017KMBBN
- As of 1:58 PM EDT, some clients are reporting issues logging in. We are actively working on this. Rest assured your assets are safeguarded. We expect to resolve the issue shortly and will provide updates.
- We are rolling out the BlockFi Tax Center in a phased approach. Please continue to check your account periodically for an update.
- Reminder: Never disclose any personal information over social media. BlockFi will never ask you for your account information, passwords, or other personal information. The ONLY thing we will ask you for over social media is your ticket number.
